Global Air Support Coordinator managing airline ticketing, exchanges, refunds, and schedule changes for G Adventures’ small-group travel tours. Supporting sales teams and airline partners worldwide.
Responsibilities
Manage global air services operations, including ticketing, exchanges/re-issues, schedule changes, and refunds
Process and issue all tickets due daily
Respond to internal and external emails in a timely manner
Monitor changing airline rules and regulations and follow up with airlines on authorizations and problem-file solutions
Support the Inside Sales team in selling flights alongside tours to improve air attachment rates
Serve as the primary point of contact for G Air matters, the Internal Booking Engine, and air-related projects
Provide occasional after-hours/weekend emergency support for urgent passenger changes
Collaborate with vendors and interdepartmental teams to improve operational efficiency and optimize processes
Requirements
Minimum 1-year experience in a fast-paced customer service and travel sales environment
Advanced technical skills using the Amadeus Cryptic system, including PNRs, fares, ticketing, exchanges, and refunds across BSP/ARC
Confident using Microsoft Office, including Word and Excel
Experience with Google Workspace, including Gmail and Drive
Ability to learn new internal booking software quickly
Excellent written and verbal communication skills in English
Customer-service focused for internal and external stakeholders
Ability to multitask and prioritize duties in a highly organized manner
Sharp attention to detail
Comfortable managing occasional mental fatigue during high-intensity, time-sensitive airline and passenger disruption tasks
Benefits
Competitive Total Rewards Package, including exclusive travel perks!
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