Geochemist supporting SLR Consulting Canada’s mine water management and ARD/ML projects. Reviewing geochemical data, modeling water balances, conducting fieldwork, and preparing technical reports.
About the role
- Global Air Support Coordinator managing airline ticketing, exchanges, refunds, and schedule changes for G Adventures’ small-group travel tours. Supporting sales teams and airline partners worldwide.
Responsibilities
- Manage global air services operations, including ticketing, exchanges/re-issues, schedule changes, and refunds
- Process and issue all tickets due daily
- Respond to internal and external emails in a timely manner
- Monitor changing airline rules and regulations and follow up with airlines on authorizations and problem-file solutions
- Support the Inside Sales team in selling flights alongside tours to improve air attachment rates
- Serve as the primary point of contact for G Air matters, the Internal Booking Engine, and air-related projects
- Provide occasional after-hours/weekend emergency support for urgent passenger changes
- Collaborate with vendors and interdepartmental teams to improve operational efficiency and optimize processes
Requirements
- Minimum 1-year experience in a fast-paced customer service and travel sales environment
- Advanced technical skills using the Amadeus Cryptic system, including PNRs, fares, ticketing, exchanges, and refunds across BSP/ARC
- Confident using Microsoft Office, including Word and Excel
- Experience with Google Workspace, including Gmail and Drive
- Ability to learn new internal booking software quickly
- Excellent written and verbal communication skills in English
- Customer-service focused for internal and external stakeholders
- Ability to multitask and prioritize duties in a highly organized manner
- Sharp attention to detail
- Comfortable managing occasional mental fatigue during high-intensity, time-sensitive airline and passenger disruption tasks
Benefits
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
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No Education Requirement
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