Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
About the role
- Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.
Responsibilities
- Identify and take ownership of cases requiring escalation, including technically complex, strategic, high-profile, or long-running customer cases
- Use performance analysis and troubleshooting tools such as Sysinternals, PerfMon, Wireshark, PowerShell, and SSMS
- Collaborate with the R&D team to resolve issues
- Maintain open communication with customers while ensuring root cause analysis
- Assist other teams by sharing information and providing technical coaching
- Contribute to technical documentation and knowledge base articles
- Participate in the Proactive team rotation to monitor and respond to alerts in Genetec’s SaaS environment
- Participate in the on-call rotation to handle urgent requests from customers with 24/7 support
- Complete virtual and one-on-one training sessions
- Attend daily and weekly meetings with the direct supervisor
Requirements
- Motivated by challenging issues and questions
- Possess strong analytical and troubleshooting skills
- Able to multitask while managing various priorities
- Strong sense of urgency and thirst for knowledge
- Strong team player with the ability to manage your own workload and tasks independently
- Highly proficient with fast-paced software
- Fluent in French and English, both verbally and in writing
- Knowledge of C# or a similar language is an asset
- PowerShell scripting experience is an asset
- Visual Studio debugging experience is an asset
- Understanding of Kubernetes is an asset
- Spanish proficiency is an asset
Benefits
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer
- Virtual training sessions
- One-on-one training sessions
- Daily and weekly meetings with your direct supervisor
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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