Consultant position focusing on analyzing learning assessment data in collaboration with countries. Involves training and capacity building in statistical methods over a six - month duration.
About the role
- Senior Data Analyst for Genetec's Customer Experience team, providing data-driven insights for decision-making. Expertise in Power BI and data analysis required for impactful reporting.
Responsibilities
- Gather requirements for analyses, reports and presentations from various stakeholders across the CX organization and translate them into technical specifications
- Design and deliver reports, key performance indicators (KPIs) and visualizations, ensuring data integrity across multiple sources
- Extract, compile and aggregate data from multiple sources and present it in a simple, intuitive format for use in reports and presentations
- Consolidate requirements for recurring reports to enable automation in Power BI and participate in testing once developed
- Create and execute test plans, troubleshoot issues and continuously improve BI reports and dashboards
- Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication and removal of blockers
- Contribute to the production of ad hoc and one-off reports based on data from different sources
- Work cross-functionally to ensure report accuracy
- Manage multiple initiatives simultaneously and prioritize tasks based on upcoming deliverables
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Finance or Business Administration with training in operational analytics, or equivalent experience
- Minimum of 5 years of relevant professional experience
- At least 3 years of experience in reporting or analytics
- Excellent analytical and presentation skills
- Strong organizational skills
- Good time management and prioritization abilities
- Customer-focused mindset
- Ability to work under pressure and meet tight deadlines
- Motivated to work in a fast-paced environment
- Able to work effectively both as part of a team and independently
- Fluent in French and English, both spoken and written (this role requires interaction with international colleagues and clients)
- Advanced skills in Power BI Desktop and intermediate skills in Power BI Service
- Deep knowledge of DAX (Data Analysis Expressions)
- Experience extracting and manipulating data using SQL queries, the CRM Advanced Find feature and existing Power BI reports
- Good understanding of database and data storage concepts
- Advanced knowledge of the Microsoft Office suite (Word, Excel and PowerPoint)
- Familiarity with CRM and Finance & Operations systems (Microsoft Dynamics 365) is an asset
Benefits
- Competitive compensation package
- Training fee reimbursement program
- Work–life balance supported by a flexible work schedule
- Subsidized meals at our fantastic Bistro (Les Cordons Bleus)
- Free coffee and fruit available at all times
- Complimentary parking for all employees
- On-site fitness center with a personal trainer, plus multiple health and wellness workshops
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