Enterprise Architect leading Dynamics 365 Finance & Operations implementations for Long View, a North American IT provider. Defining solution architecture and supporting strategic client engagements.
About the role
- L3 IT Technician managing Microsoft 365, Azure, networks, security, virtualization, and backups. Supporting Genius Solutions’ ERP software for manufacturing companies.
Responsibilities
- Provide day-to-day L3 technical support and complete delegated tasks from the Network Administrator
- Bridge the Network Administrator and L1/L2 IT Technicians by relaying direction, priorities, and technical guidance
- Administer Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, OneDrive, and Intune
- Manage Microsoft Azure infrastructure, including Entra ID, virtual machines, networking, and backup/disaster recovery
- Configure, maintain, and troubleshoot LAN/WAN networks, switches, routers, FortiGate firewalls, VPNs, and Wi-Fi
- Manage virtualization and backup infrastructure using Nutanix, Proxmox, VMWare, and Veeam
- Implement and monitor IT security practices, including endpoint protection, MFA, patch management, and vulnerability remediation
- Perform advanced troubleshooting and root-cause analysis for complex escalated issues
- Use AI tools such as Claude for troubleshooting, documentation, and routine-task automation
- Travel to the office for emergencies, scheduled maintenance, and other operational needs
- Participate in an on-call/after-hours rotation
- Maintain accurate systems, configuration, and procedure documentation
Requirements
- 5+ years of experience in IT support, with demonstrated L3 escalation-level experience
- Knowledge of system internals, code, infrastructure, networks, or product architecture, with ability to diagnose novel or intermittent problems without existing runbooks
- Strong hands-on experience with Microsoft 365
- Solid experience with Microsoft Azure, including Entra ID, virtual machines, networking, and security
- Strong networking knowledge: TCP/IP, VLANs, routing, firewalls, and VPNs
- Experience with FortiGate is an asset
- Experience with Nutanix, Proxmox, VMWare, and Veeam
- Solid understanding of IT security principles and best practices
- Advanced troubleshooting and problem-solving skills
- Basic PowerShell programming/scripting skills are an asset
- Comfortable using AI tools such as Claude for troubleshooting, automation, and documentation
- Strong communication skills to bridge the Network Administrator and L1/L2 IT Technicians
- Relevant certifications are an asset, such as Microsoft Certified: Azure Administrator Associate, Security+, or CCNA
- Bilingual French/English is an asset
- Must reside in the Quebec City area and be able to travel to the office on short notice
- Valid driver's license may be required
Benefits
- Flexible work schedule and long-term remote work option
- Competitive salary with matching RRSP plan
- 7 paid days off per year in addition to vacation time
- Group insurance
- Access to telemedicine
- Free parking and easy access to public transportation
- Annual allowance for a physical and artistic activity of choice
- Four paid hours annually to volunteer in the community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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