Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Key Account Manager growing strategic channel partnerships for Canada's on-demand healthcare platform. Driving renewals, expansion, executive reviews and retention across high-value accounts.
Responsibilities
- Serve as the primary point of contact for Maple's highest-value, most complex accounts, building director-, VP- and C-suite-level relationships
- Develop and own formal multi-year account plans, joint success metrics, risk and mitigation plans, and growth roadmaps
- Lead Executive Business Reviews and Quarterly Business Reviews with senior stakeholders to communicate ROI, align strategy and secure sponsorship
- Monitor clients' business strategies, market pressures and internal shifts and proactively adjust Maple's approach
- Own renewal strategy from risk detection and stakeholder mapping through competitive positioning, negotiation and forecasting
- Identify and shape expansion opportunities across products, populations, geographies and integrations
- Translate complex account data into narratives and recommendations for senior stakeholders and influence roadmap and operational priorities
- Lead cross-functional account teams across Product, Clinical Operations and Marketing
- Build stakeholder relationships, draft account plans and identify risks and opportunities during the first 90 days
- Independently own multi-year account plans, lead executive reviews, contribute to net revenue retention and expansion targets, establish risk systems and create account-management playbooks over 12–18 months
Requirements
- 6–8+ years of experience in Customer Success, Sales, Account Management or a related client-facing role
- 3+ years owning enterprise or key accounts in SaaS, health tech, benefits or an adjacent industry
- Proven track record driving renewals and expansion and hitting or exceeding portfolio-level net revenue retention or growth targets
- Experience leading executive-level engagements, including Quarterly and Executive Business Reviews, roadmap presentations and contract negotiations
- Ability to build and execute strategic account plans while coordinating cross-functional teams
- Strong analytical skills and comfort working across performance, financial and operational data
- Excellent written and verbal communication, adaptable from operational stakeholders to C-suite executives
- Systems-thinking mindset connecting client strategy, member populations, internal operations and product capabilities
- Ownership mentality at scale, including disciplined trade-offs and documentation and succession practices
- Employment subject to a criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
- Medical, dental and life insurance
- Health spending account
- Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days
- Ability to work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 4 weeks vacation
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