Remote Customer Service Representative supporting online loan applications and funds transfers. Answering customer calls for Propel, a fintech company expanding credit access through AI.
About the role
- Customer Support Coordinator supporting patients and providers on Maple's Canadian healthcare platform. Resolving platform issues through live chat and email while managing high-volume support.
Responsibilities
- Serve as the first point of contact for Maple's patients, providers and prospective customers
- Respond to live chat and email inquiries with clear, accurate and timely support
- Help users navigate the platform and resolve issues
- Troubleshoot common platform issues using established workflows and step-by-step guidance
- Identify issues requiring escalation and route them to the appropriate internal team
- Manage a high volume of conversations while maintaining detail and quality
- Deliver a consistent, professional and empathetic support experience
- Adapt to changes in workflows, tools and processes
- Become comfortable with support workflows, tools and troubleshooting processes within the first 90 days
- Independently manage live chat and email conversations while balancing speed and accuracy
- Build judgment across varied inquiries and provide feedback to improve workflows and the knowledge base
Requirements
- Experience in a customer-facing role, e.g. retail, hospitality, call centre or administrative support
- Comfortable juggling multiple priorities while staying organized and detail-oriented
- Clear, professional communication during repetitive or high-volume interactions
- Practical problem-solving and ability to follow structured workflows consistently
- Confidence working in a digital environment, including macOS, Google Workspace (Docs, Sheets, Gmail) and Slack
- Quick to learn new systems
- Experience using AI tools such as ChatGPT, Claude or Gemini to boost productivity or streamline work
- Calm and focused under pressure
- Takes ownership and follows through
- Flexibility to work evening, weekend and holiday shifts as required
- Must be physically located in Canada while working
- Offer subject to criminal record check (EPIC) and identity verification
- Additional employment or education verification may be conducted depending on role requirements
- Nice to have: experience with ticketing or live chat tools such as Intercom, Zendesk or Freshdesk
- Nice to have: experience working in a remote or shift-based environment
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family, starting day one
- Medical, dental and life insurance
- Health spending account
- Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days
- Destination days: work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Service Team Lead managing escalations, quality, schedules, and CSR support. Delivering customer experience solutions for pharmaceutical, healthcare, food, and consumer brands.
Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.
Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.
Customer Service Manager leading international support teams for Teledyne’s machine - vision imaging products. Overseeing SAP orders, RMAs, customer setup, and service performance across regions.
Consumer operations specialist supporting TransUnion’s customer onboarding, enablement codes, and operational services. Managing stakeholder requests, quality assurance, escalations, and process improvements.
Bilingual Spanish - English agent supporting hotel guests with reservations for Cloud5 Communications’ hospitality clients. Handling bookings, upgrades, sales opportunities, and customer inquiries remotely.