Responsable de la stratégie clients, marchés et croissance de GHD, firme mondiale de services professionnels. Direction des comptes, partenariats et mandats potentiels au Québec et dans l’Atlantique.
Responsibilities
Translate the Eastern Canada business plan into an integrated client and market strategy, with clear priorities, investment recommendations and choices across Quebec and the Atlantic provinces
Lead regional growth planning in priority markets and sectors
Lead the regional approach to the firm’s Client Program, including segmentation, account planning, client interaction teams, diversification, cross-selling and customer satisfaction measures
Provide executive leadership and sponsorship for strategic client accounts
Monitor market conditions, investments, competitors and emerging technologies to guide regional priorities and capabilities
Lead governance for major and strategic regional pursuits, including positioning, Go/No Go recommendations, team strategies, proposals and lessons learned
Build strategic partnerships with organizations, contractors, engineering and architecture firms, specialists and Indigenous community organizations
Confirm delivery capacity, capabilities, governance and risks before major commitments
Foster multidisciplinary and cross-regional collaboration and mobilize expertise across GHD’s Canadian, U.S. and global network
Identify gaps in services, leadership and capabilities and contribute to recruitment, succession, development and redeployment plans
Promote the use of Salesforce, business intelligence, artificial intelligence and digital tools
Represent GHD with priority clients and at industry forums
Selectively assume a project leadership or executive partnership role for strategic projects
Drive sustainable and profitable growth, develop a qualified pursuit pipeline and convert priority opportunities into a profitable order book
Communicate regularly with the Eastern Canada leadership team regarding opportunities, clients, pipeline, risks, resources and required decisions
Requirements
Extensive senior leadership experience in professional services, engineering, consulting or a related sector, with a demonstrated track record of leading growth across multiple markets, disciplines and geographic locations
Demonstrated ability to translate corporate strategies into focused priorities, coordinated actions and measurable outcomes
Strong understanding of public- and private-sector markets in Quebec and the Atlantic provinces, including investment trends, procurement environments and client needs
Demonstrated experience leading strategic accounts, client interaction teams, major pursuits, partnerships and multidisciplinary growth initiatives
Sound commercial judgment and the ability to balance growth, profitability, delivery capacity and risk
Ability to make and communicate clear choices regarding priorities, investments, partnerships and opportunities to decline
Established relationships with relevant clients, public agencies, contractors, consulting firms and industry partners in Eastern Canada
Collaborative leadership style and the ability to influence key stakeholders and mobilize teams without relying solely on direct authority
Strong presentation, written and executive communication skills, with the ability to explain complex issues clearly and concisely
Experience with Salesforce or a comparable customer relationship management platform, and with applying business intelligence to market decisions
Preferred professional background in engineering, science, planning, business or a related field
French-English bilingualism is a strong asset for this regional leadership role
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