We work with you to develop customized solutions for your facility's unique needs.
Don't see the services you need? Just ask! From floor to roof, interior to curb, we can help!

City Wide Facility Solutions Jacksonville

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solutions-engineer

City Wide Facility Solutions Jacksonville is a company that specializes in providing comprehensive facility management services. The company offers a wide range of services including commercial cleaning, janitorial services, and facility maintenance solutions, with more than 20 services available to meet diverse needs. City Wide Facility Solutions ensures professional communication and project management at every stage, employing a single point of contact to simplify and streamline the service process for its clients. Additionally, they cater to multiple industries including auto dealerships, clean rooms, commercial offices, medical facilities, and more. Their national presence across the United States and Canada allows for wide accessibility and support.

We work with you to develop customized solutions for your facility's unique needs. Don't see the services you need? Just ask! From floor to roof, interior to curb, we can help!

• Manage assigned client relationships, including retention, expansion, and diversification of facility solutions/products
• Formulate and manage service strategies and schedules tailored to each client
• Negotiate client agreements for additional services, including pricing, staffing, and logistics
• Manage Contractor relationships, including interviewing, hiring, pricing, contract terms, service specifications, compliance, and replacement
• Conduct quality control inspections and ensure client satisfaction
• Supervise and direct Night Managers
• Promote, procure, and monitor client supplies
• Communicate and resolve client issues with Contractors and the Director of Operations/owner
• Use City Wide’s CRM for client inspections, extra charges, and NM routing
• Schedule non-routine client-facility activities using Outlook
• Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS documentation
• Notify Sales Executives of potential territory accounts
• Develop and implement plans to resolve complaints or service deficiencies
• Approve Night Managers’ and Service Representatives’ pay sheets
• Assist Accounting with collecting overdue client invoices and Contractor payment invoices
• Maintain route sheets, key/alarm sheets, and monthly planners

Account Manager – Facility Solutions Manager

Account Manager managing B2B facility services, contractors, and client relationships for City Wide in Toronto. Conducting site inspections, negotiating services, and driving retention and account growth.

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.


Account Manager responsible for managing B2B client relationships and service strategies at City Wide Facility Solutions. Focused on client retention, expansion, and quality service delivery.

City Wide Facility Solutions Jacksonville

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Account Manager – Facility Solutions Manager

City Wide Facility Solutions Jacksonville

Account Manager – Facility Solutions Manager

City Wide Facility Solutions Jacksonville