Property Management Assistant supporting tenants and rental operations for Good Life Property Management. Handling leases, rent collection, notices, renewals, and client administration remotely.
Responsibilities
Act as the primary point of contact for tenant inquiries, concerns, and non-maintenance requests
Respond to tenant questions about leases, property amenities, and general information
Communicate with tenants regarding lease and HOA violations, early lease terminations, pet changes, lease renewals, and other requests
Coordinate roommate changes, verify new roommate eligibility, and update lease agreements
Prepare and coordinate service of notices and documents, including notices to pay and notices to perform
Provide phone and email support to prospective and current tenants
Monitor rent payments, contact tenants with unpaid rent, and assist with the eviction process
Monitor lease renewals and assist Property Management Executives with renewal negotiations
Address tenant complaints and follow up on open items
Assist Property Management Executives with client onboarding, offboarding, data entry, and other administrative tasks
Handle incoming client calls and route requests to appropriate team members
Assist with application overflow as needed
Perform other duties as assigned
Requirements
Experience in real estate, property management, or a strong administrative and customer service background
Proficiency in G-Suite applications, including Gmail, Drive, Word, and Sheets
Proficiency in property management software
Strong organizational and time management skills
Excellent communication and negotiation skills
Good customer service skills
Minimum internet speed of 50 Mbps
Ability to work 8–5 PST hours
This is a 1099 contractor position
Benefits
Fully remote work
Opportunity to grow into leadership through responsibility
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