International Sales Manager expanding hurra.com’s Ads Defender click - fraud SaaS into new markets. Managing full - cycle sales from cold outreach through closing with German and English or French.
About the role
- Lead Sales and Service Rep supporting Grainger’s MRO distribution and onsite customer operations. Coaching teams, managing inventory and tools, and driving service, safety, and productivity.
Responsibilities
- Support branch leadership under the general direction of the Operations Manager
- Provide peer-to-peer coaching and delegate duties based on workload
- Support incident reviews and safety investigations
- Report absences and obtain coverage for absent team members
- Hold and answer the Onsite Leader cell phone
- Accommodate customer-requested location closures
- Manage after-hours requests on night shifts
- Participate in scheduled customer calls
- Sign off on Team Member FLHA and BBX requirements
- Complete Behavior Based Safety Observations
- Participate in health and safety initiatives, walkthroughs, and Field Level Hazard Assessments
- Transport inventory and tools across the customer facility
- Support Tool Management initiatives, including quotes, orders, repairs, recertification, status follow-up, and tool returns
- Partner with Inventory to complete stock alignments, one-time orders, and MI’s
- Conduct Toolbox Talks
- Manage a customer-specific inbox and respond to customer stakeholders
- Support Vending/VMI implementations, maintenance, and replenishment
- Assist with vendor visits and onsite training
- Provide exceptional customer service and resolve customer concerns
- Support daily quotes, order processing, returns, receiving, stock put-away, tool serialization, repair staging, sourcing, and follow-ups
- Foster communication among internal business partners and Onsite teams
- Facilitate team-member onboarding and ongoing training
- Maintain product knowledge and complete required training programs
- Drive operational metrics for customer satisfaction, sales, safety, and operational improvements
- Suggest and implement process and sales improvements
- Ensure compliance with regulations and company policies
- Perform other onsite support duties as required
- Work a 7-days-on, 7-days-off rotation with 12-hour shifts from 7:30 to 7:30, alternating days and nights
Requirements
- Highschool Diploma or equivalent preferred
- 1-3 years of customer service and sales experience in a related field preferred
- Previous leadership experience would be a definite asset
- Passion for customer service, sales, and people development
- Ability to energize others and work within high performing teams
- Ability to adapt to shifting demands and competing priorities
- Ability to understand and articulate the vision of Grainger to all team members
- Proficient computer skills and aptitude in the use of computers and software applications
- Ability to safely learn and operate powered industrial equipment
- Valid driver’s license required
- Ability to operate a Grainger Truck safely on a customer site required
- Fit Test certification where applicable
- Pre-employment background check required for all external candidates
Benefits
- Incentive target of $1,800.00 / % contingent upon achieving individual and company performance objectives
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan
- Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts
- Team member perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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