Director of Sales acquiring and expanding mid - market customers for Fulfillment IQ’s supply - chain technology and consulting services. Owning the full sales cycle across consulting, transformation, and implementation.
About the role
- Sales and service representative delivering inventory, procurement, replenishment, and customer support for Grainger oil and gas clients. FIFO camp-based role supporting integrated customer solutions onsite.
Responsibilities
- Deliver end-to-end Integrated Customer Solutions services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs
- Manage Grainger and non-Grainger materials through forecasting, replenishment, inventory optimization, and asset management
- Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems
- Ensure inventory accuracy, product availability, operational efficiency, timely delivery, and issue resolution
- Build customer relationships, resolve complex issues, communicate the Grainger Value Proposition, and support satisfaction, retention, and growth
- Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs
- Use reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success
- Maintain compliance with Grainger, customer, regulatory, and safety standards
- Provide flexible support across customer service, sales, operational, branch, and warehouse activities
Requirements
- High School Diploma/GED required
- 1+ years customer service experience required
- Strong work ethic and personal commitment to get the job done
- Demonstrated focus on providing exceptional customer service
- Ability to work as a team and independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills
- Strong communication skills
- Self-starter with initiative to achieve goals beyond what is required
- Strong time management and organizational skills, with ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations required
- Post Secondary education or equivalent work experience
- May be required to undergo customer alcohol and drug screening procedures
- Ability to regularly lift up to 50 pounds unassisted and heavier loads with assistance
- Ability to attend customer sites and comply with applicable safety requirements and PPE requirements, including hard hat, steel-toed safety boots, and facial-hair requirements for close-fitted N95 masks
- External candidates must complete pre-employment background checks
Benefits
- Incentive target of $1,800.00 contingent upon achieving individual and company performance objectives
- Camp accommodations provided during the work rotation
- All travel to and from the site arranged and covered by the company
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan & Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more
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