Le Groupe vétérinaire Daubigny est bien plus qu’un ensemble d’établissements vétérinaires.
Notre mission est d’accompagner notre réseau de pratiques dans l’administration et la gestion de leurs opérations.
Nous permettons ainsi aux vétérinaires de se concentrer sur leur médecine pour que clients et patients bénéficient des meilleurs soins et services qui soient.
#groupedaubigny

Groupe vétérinaire Daubigny

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bilingual

Groupe vétérinaire Daubigny is a Quebec-based veterinary group that operates and supports a network of veterinary clinics and hospitals. The organisation provides administrative and operational management services so veterinarians can focus on clinical care, while also offering career opportunities for veterinarians, veterinary technicians and support staff, student programs and community involvement. It recruits clinics/owners to join the group, offering business-scale support while allowing medical autonomy. The group also runs an academy and publishes press and events information from its headquarters in Québec City.

Le Groupe vétérinaire Daubigny est bien plus qu’un ensemble d’établissements vétérinaires. Notre mission est d’accompagner notre réseau de pratiques dans l’administration et la gestion de leurs opérations. Nous permettons ainsi aux vétérinaires de se concentrer sur leur médecine pour que clients et patients bénéficient des meilleurs soins et services qui soient. #groupedaubigny

• Act as the liaison between clinics and clients through the Client Care Centre remotely
• Handle inbound and outbound calls to meet service levels and booking targets
• Manage large amounts of calls in a timely manner
• Follow communication scripts to meet call volume, service level and booking targets
• Identify client needs and ensure a smooth client experience
• Resolve client concerns in a respectful and helpful manner
• Build relationships and engage clients through excellent customer service
• Handle questions and confirmations appropriately
• Communicate effectively with all team members
• Maintain patient confidentiality
• Uphold proper medical record-keeping standards
• Report to the Lead, Call Centre

Bilingual Client Care Agent

Remote bilingual client care agent supporting veterinary clinic clients through inbound and outbound calls. Serving eligible candidates in Manitoba, Ontario, and Quebec.

Groupe vétérinaire Daubigny

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Bilingual Client Care Agent

Groupe vétérinaire Daubigny