Service Relationship Specialist supporting Manulife’s group benefits clients and partners. Managing escalations, reports, presentations, plan administration, and adoption of digital group benefits tools.
About the role
- Workplace facilities specialist managing GS1 Canada’s Toronto office, Montreal oversight, Health & Safety, travel, and employee experience. Supporting GS1 Canada’s workplace operations, ESG, vendors, budgets, and technology.
Responsibilities
- Own day-to-day operations of the Toronto office, ensuring the workplace is safe, functional, and welcoming.
- Manage vendor relationships, contracts, service-level expectations, and performance.
- Manage building operational issues, Health & Safety compliance, and maintenance.
- Lead space planning, workspace allocation, and space-conflict resolution.
- Oversee access and parking control and the Card-Reader (Verex) system.
- Maintain operational systems including SharePoint, Teams, and Jira for ticket tracking, automation, and SLA adherence.
- Manage courier accounts, office mail, equipment deliveries, inventory, supplies, and procurement.
- Serve as the operational contact for Toronto staff and support onsite visitors.
- Partner with Corporate Communications & Brand on workplace updates, procedures, employee engagement, and recognition initiatives.
- Partner with HR and IT on onboarding and workplace technology modernization and automation.
- Serve as the certified on-site Health & Safety lead, oversee OHSA compliance, and chair the Joint Health & Safety Committee.
- Lead Health & Safety meetings, inspections, emergency preparedness planning, and fire evacuation drills.
- Maintain Health & Safety documentation, policies, training records, incident logs, and facilities SOPs.
- Champion ESG practices, e-waste recycling, asset donation, sustainable sourcing, and carbon-footprint reduction.
- Reconcile facilities and travel invoices, track budgets, identify savings, and report travel spend and compliance.
- Administer the corporate travel program and manage its vendor relationship and policies.
- Provide operational support and remote oversight for the Montreal facility and I&V operations, including equipment sourcing, shipments, customs, and facilities projects.
- Coordinate Health & Safety measures across Toronto and Montreal.
Requirements
- Undergraduate degree in facilities management, business administration, operations, or a related field, or equivalent experience.
- 5+ years of experience in office operations, facilities, or workplace management, ideally across more than one site.
- Certification or working toward certification as a Health & Safety representative (e.g., JHSC certification; CRSP is an asset).
- Demonstrated experience managing vendor contracts, budgets, and service-level agreements.
- Experience supporting onboarding, workplace culture, or employee experience initiatives is an asset.
- Comfort working with workplace technology such as reservation systems, ticketing tools, and access-control software.
- Sound judgment operating cross-functionally with Legal, Finance, HR, IT, and Cybersecurity.
- Experience administering a corporate travel program, including vendor management and invoice reconciliation, is an asset.
- Strategic thinking and problem-solving.
- Operational excellence and process optimization.
- Cross-functional collaboration.
- Vendor and contract management.
- Strong communication and stakeholder engagement.
- Health & Safety and compliance knowledge.
- Project and budget management.
- Commitment to ESG principles.
- Employee experience mindset: treats workplace operations as a lever for engagement and culture, not just logistics.
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