PAM Platform Administrator administering CyberArk and privileged access controls for Desjardins, North America's largest cooperative financial group. Supporting secure, stable IT environments and access management.
About the role
- Licensing Administrator processing licences, payments and public inquiries for the City of Hamilton. Reviewing applications, maintaining records and supporting legal and by-law enforcement proceedings.
Responsibilities
- Report to the Supervisor of Licensing Administration
- Provide information and assistance to the public regarding provincial and municipal legislation and interpretation of Licensing Section by-laws
- Maintain and build client relationships through customer service
- Receive, process and review new and renewal licence applications
- Issue licences by verifying eligibility, dates, fees, required documentation and signatures
- Approve or deny licences in accordance with Licensing Section by-laws and make recommendations to the Supervisor
- Update and maintain the records management system for licences
- Compile data, generate statistical reports and document public, elected-official and departmental complaints
- Complete administrative work related to Licensing Section by-law schedules
- Operate front-facing customer counters and phone-queue services
- Perform cashier functions, collect payments, operate POS equipment, balance receipts and reconcile cash distributions
- Prepare bank-deposit documentation
- Provide testimony in court proceedings based on application-process accuracy and details
- Answer licensing inquiries from the public, staff, agencies, municipalities and departments
- Communicate with customers by telephone, email, letters and in person
- Examine documents and conduct internal investigations to assess authenticity and validity
- Correspond with local Police, the Ontario Provincial Police and the Alcohol and Gaming Commission of Ontario regarding theft, fraud and by-law non-compliance complaints
- Provide court administration and prepare Tribunal reports and legal documents
- Provide information to authorized requesters in accordance with the Freedom of Information and Privacy Protection Act
- Perform other assigned duties
Requirements
- Proven knowledge of legal and business office practices and procedures, including legal administration and customer service concepts, acquired through an equivalent combination of education and relevant work-related experience
- Working knowledge of related Provincial Legislation, including Alcohol and Gaming Commission of Ontario regulations and statutes, the Municipal Act, and City of Hamilton Licensing Section By-Laws
- Previous experience working in a legal or enforcement office environment
- Proficiency in a computerized environment
- Strong working knowledge of Microsoft Office software (Word, Excel, Outlook and PowerPoint) and database software
- Proficiency in data entry with a high level of speed and accuracy
- Knowledge of case management systems used for municipal licensing and permitting is an asset
- Ability to analyze and interpret statistical and financial information
- Ability to verify and compare data from a variety of sources to properly assess applications and reports
- Previous cash handling experience and financial reconciliation
- Pleasant, courteous manner and ability to deal with contentious situations
- Discretion, judgement, diplomacy and confidentiality while working with the public
- Exceptional attention to accuracy and detail
- Ability to multi-task and work in a fast-paced, high-volume public environment
- Exceptional verbal and written communication, interpersonal and organizational skills
- Ability to assess priorities and work independently and in a team environment
- Compliance with applicable Health and Safety legislation and City of Hamilton policies and procedures
Benefits
- Temporary, full-time employment
- Union representation by CUPE Local 5167
- Equal opportunity employer committed to inclusive, barrier-free recruitment and selection
- Accommodation throughout the hiring process
- 35 hours per week
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