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CO
Training Lead, Enterprise Time and Attendance System
Posted last month
About the role
- Training Lead supporting implementation of enterprise Time & Attendance system across the City and affiliates. Responsible for designing, developing, and delivering comprehensive training programs.
Responsibilities
- Reporting to the Manager, HR Technology & Analytics, the Training Lead will support the implementation of the enterprise Time & Attendance system (UKG Pro WFM) in terms of end-to-end training strategy, planning, and execution.
- Responsible for designing, developing, and delivering the end-to-end training strategy and program to support successful adoption of the enterprise Time & Attendance system (UKG Pro WFM) across the City and its affiliates.
- Conduct comprehensive training needs assessments across business units to identify role-based learning requirements including functional and technical admins, managers, and frontline employees.
- Design and develop training curriculum, materials, and job aids, including instructor-led training, e-learning modules, quick reference guides, and system simulations.
- Work collaboratively with HR, Payroll, IT, Subject Matter Experts (SMEs), and Implementation Partner to translate system functionality (time entry, approvals, scheduling, absence management, etc.) into effective learning and user-friendly content.
- Develop and manage a training delivery plan, including scheduling, logistics, resource coordination, and rollout strategy across the City and its affiliates.
- Deliver or oversee delivery of training sessions, including train-the-trainer programs, classroom sessions, and virtual learning environments.
- Collaborate closely with the Organizational Change Management (OCM) Lead to align training with change management strategies, communications, and readiness activities.
- Establish and track training metrics and KPIs, including training effectiveness, participation, completion rates, knowledge retention, and user proficiency.
- Conduct training evaluations and gather feedback to continuously improve learning effectiveness and materials.
- Support organizational readiness and adoption efforts by reinforcing key messages and ensuring employees have the knowledge and tools required to transition successfully.
- Maintain training documentation repository and ensure content is current, version-controlled, and accessible.
Requirements
- University Degree in Education, Human Resources, Organizational Development, Business Administration, or related discipline, or equivalent combination of education and relevant experience.
- Considerable experience in training development and delivery for enterprise system implementations, preferably HR systems such as UKG Pro WFM, Kronos, or equivalent Time & Attendance solutions.
- Demonstrated experience designing and delivering large-scale, role-based training programs for complex organizations (3000+ users preferred).
- Strong understanding of workforce management processes, including timekeeping, scheduling, absence management, and payroll-related functions.
- Experience working within municipal, public sector, or unionized environments, with understanding of collective agreements and operational workforce needs, is strongly preferred.
- Demonstrated ability to develop instructional design materials using best practices in adult learning principles and methodologies.
- Experience delivering training through multiple channels, including instructor-led, virtual, and e-learning platforms.
- Familiarity with learning management systems (LMS) and digital learning tools is preferred.
- Excellent stakeholder engagement, facilitation, communication, writing, and presentation skills, with the ability to explain complex concepts in a clear, concise, and engaging manner to diverse audiences.
- Demonstrated knowledge and skills in business process analysis and business process mapping.
- Strong organizational and project coordination skills, with the ability to manage multiple training activities simultaneously.
- Experience measuring and reporting on training effectiveness, readiness, and adoption metrics.
- Strong collaboration skills with the ability to work effectively with cross-functional teams and subject matter experts.
- Proven ability to build, manage and foster a team-oriented environment.
- Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization to elicit cooperation.
Benefits
- Health insurance
- Training and professional development opportunities
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