Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients.
We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
It is mission critical for us to develop our people in order for them to find bold new methods to enhance how our customers do business.
We provide our talent with a training ground that ensures that our people have the right opportunities to grow, evolve, and thrive as leaders in the future world of business.

Cayenta

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operations

Cayenta is a provider of mission critical software solutions, serving various sectors including Public Sector, Healthcare, Utilities, and Private Sector. The company focuses on empowering its customers to deliver on their mission through effective software and services. With a considerable customer base and employee count, Cayenta is committed to building sustainable customer relationships and fostering a workplace that allows employees to realize their personal and professional dreams.

Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success. 

It is mission critical for us to develop our people in order for them to find bold new methods to enhance how our customers do business. We provide our talent with a training ground that ensures that our people have the right opportunities to grow, evolve, and thrive as leaders in the future world of business.

• Drive Support transformation and continuous improvement by evaluating processes, identifying pain points and inefficiencies, and recommending solutions
• Gather and analyze feedback from customers, Support teams, leadership, and stakeholders, translating business needs into process, technology, and AI improvements
• Examine ticket trends, customer interactions, support metrics, and recurring issues to identify opportunities to reduce customer effort and improve support
• Identify opportunities to use AI, automation, and emerging technologies to improve Support processes and customer interactions
• Design, configure, test, deploy, and continuously improve AI tools used by employees and customers
• Serve as subject matter expert and escalation resource for AI-related tools and capabilities
• Monitor AI performance, accuracy, adoption, customer feedback, and business impact and recommend improvements
• Develop and maintain prompts, workflows, knowledge sources, test scenarios, documentation, and operational standards
• Coordinate AI and Support improvement initiatives from discovery through testing, implementation, adoption, and measurement
• Partner with Product and R&D to ensure AI capabilities are supportable and operationally ready before rollout
• Develop training, troubleshooting procedures, knowledge articles, and best practices for Support teams
• Champion responsible AI adoption throughout Customer Operations
• Establish success measurements for improvement initiatives, including efficiency, adoption, customer satisfaction, ticket reduction, resolution time, and employee experience
• Help define processes and operating model for a future AI Support/Operations function

AI Operations Specialist

AI Operations Specialist improving support processes, customer experience, and automation for Cayenta’s enterprise resource management software. Designing, deploying, and governing AI tools across Customer Operations.

Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success. It is mission critical for us to develop our people in order for them to find bold new methods to enhance how our customers do business. We provide our talent with a training ground that ensures that our people have the right opportunities to grow, evolve, and thrive as leaders in the future world of business.

Cayenta

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AI Operations Specialist

Cayenta