Enterprise Architect designing cloud, AI, network virtualization, and managed - service solutions for HPE strategic accounts. Shaping customer value propositions, architectures, and sales opportunities.
About the role
- IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.
Responsibilities
- Provide timely technical support for on-site and remote users via ticketing systems, email, and phone
- Install and configure computer hardware, software, systems, networks, and printers
- Monitor and maintain computer systems and networks
- Install, provision, upgrade, and repair workstations, laptops, IT devices, and equipment
- Onboard and offboard users and accounts
- Test new technology
- Ensure software license compliance
- Perform hardware and software upgrades
- Help coordinate IT project implementation
- Create and maintain SOPs, policies, instructions, and knowledge bases
- Compile and validate reports
- Carry out other assigned duties
Requirements
- Experience working in a similar role in the manufacturing industry
- Strong database skills and attention to detail
- Excellent knowledge and hands-on experience with Microsoft Windows, Microsoft Office, SQL, and networking
- Excellent written and verbal communication skills
- Ability to interact with individuals from different backgrounds and cultures
- Excellent organizational and time-management skills and ability to multitask
- Ability to work independently with minimal supervision
- Excellent judgment and ability to prioritize assignments
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Degree requirement
No Education Requirement
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