Senior client support consultant helping CIBC, a relationship - oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
About the role
- Client Services Manager supporting private clubs through MembersFirst web and marketing software. Managing client websites, publishing content, and delivering white-glove customer support.
Responsibilities
- Consult, support, and problem-solve with a portfolio of clients to assist with interactive business objectives
- Manage client websites and keep them updated with relevant, timely, and actionable information
- Provide over-the-top, white-glove customer support
- Collect, organize, format, publish, and manage client content
- Keep up to date on MembersFirst software changes and enhancements
- Participate in developing new client-facing training materials
- Work varying shifts, including some nights, and be on call for some weekends
Requirements
- Proficient in HTML (raw code) and Photoshop
- Working knowledge of JavaScript and CSS preferred
- 2–3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing, or internet industries
- Strong knowledge of cross-browser and cross-platform dependencies
- Strong knowledge of content publishing and/or content management systems
- Strong familiarity with web information architecture standards, including site maps, navigation structure, and content layout and presentation
- Strong familiarity with best practices in website development, including design and usability
- Knowledge of Google/Microsoft Office applications
- Excellent written and oral communication skills
- Working knowledge of the Country Club Industry strongly suggested but not mandatory
- Ability to solve difficult problems using rigorous logic and methods
- Ability to remain composed under pressure
- Ability to handle and settle conflicts equitably and promptly
- Functional and technical knowledge and skills to perform the job at a high level
- Ability to work varying shifts, including some nights, and be on call for some weekends
Benefits
- Remote work arrangement
- Full-time regular employment
- Disability accommodation available during the application process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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