About the role

Deployment Manager supporting Ariane’s hotel self-check-in technology across Europe. Coordinating deployments, configuring solutions, and resolving customer support issues for hospitality clients.

Responsibilities

Develop and manage deployment plans, milestones, and timelines based on scope of work
Oversee pre-implementation analysis and solution configuration with stakeholders
Coordinate and lead deployment activities, including validation, training, and soft launch support
Document each stage of the deployment process and maintain accurate project records
Build trust-based relationships with client stakeholders
Respond to and resolve issues raised via Customer Support
Gather feedback during and after deployment to support continuous improvement
Partner with clients to ensure solution adoption and usage
Identify opportunities to expand engagement or optimize product utilisation
Act as the bridge between client teams and internal resources
Contribute to post-mortem reviews, knowledge sharing, and continuous improvement of deployment tools and processes
Lead smooth rollouts of Ariane’s guest-facing hospitality technologies and provide ongoing customer support across Europe

3–5 years’ experience in IT, information systems, or a related field
3 years’ experience in account or relationship management
High school diploma required
College diploma in computer science or related field preferred
Intermediate knowledge of Windows, PC hardware/components, and networking
Basic knowledge of Oracle Opera PMS or other property management systems is an advantage
Basic knowledge of access control systems, including Dormakaba and Assa Abloy, is an advantage
Strong problem-solving and analytical skills
Ability to work autonomously and manage multiple projects
Excellent communication skills and ability to work as a team player
Bilingual English and French, spoken and written
Additional European languages are a plus