Bilingual customer service representative serving healthcare customers in English and French. Processing SAP orders and resolving inventory, shipping, pricing, and account issues.
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Deployment Manager, Customer Support Specialist – Hospitality Tech
Posted 3 days ago
About the role
- Deployment Manager supporting Ariane’s hotel self-check-in technology across Europe. Coordinating deployments, configuring solutions, and resolving customer support issues for hospitality clients.
Responsibilities
- Develop and manage deployment plans, milestones, and timelines based on scope of work
- Oversee pre-implementation analysis and solution configuration with stakeholders
- Coordinate and lead deployment activities, including validation, training, and soft launch support
- Document each stage of the deployment process and maintain accurate project records
- Build trust-based relationships with client stakeholders
- Respond to and resolve issues raised via Customer Support
- Gather feedback during and after deployment to support continuous improvement
- Partner with clients to ensure solution adoption and usage
- Identify opportunities to expand engagement or optimize product utilisation
- Act as the bridge between client teams and internal resources
- Contribute to post-mortem reviews, knowledge sharing, and continuous improvement of deployment tools and processes
- Lead smooth rollouts of Ariane’s guest-facing hospitality technologies and provide ongoing customer support across Europe
Requirements
- 3–5 years’ experience in IT, information systems, or a related field
- 3 years’ experience in account or relationship management
- High school diploma required
- College diploma in computer science or related field preferred
- Intermediate knowledge of Windows, PC hardware/components, and networking
- Basic knowledge of Oracle Opera PMS or other property management systems is an advantage
- Basic knowledge of access control systems, including Dormakaba and Assa Abloy, is an advantage
- Strong problem-solving and analytical skills
- Ability to work autonomously and manage multiple projects
- Excellent communication skills and ability to work as a team player
- Bilingual English and French, spoken and written
- Additional European languages are a plus
Benefits
- International exposure
- Opportunity to work closely with clients and internal teams
- Contribution to company growth and customer success across Europe
- Informal, hands-on culture
- Teamwork, initiative, and cross-functional collaboration
- Disability accommodation during the application process
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