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About the role

  • Client Relationship Specialist managing builder relationships for HUB Warranty, a construction insurance brokerage. Selling warranty and commercial insurance products while supporting enrollments, renewals, and claims.

Responsibilities

  • Build and manage relationships with a portfolio of builder members
  • Serve as the primary contact and deliver responsive service throughout membership
  • Conduct six-month check-in, renewal, and expiry calls
  • Introduce new builder members to the WIMS platform and support their teams
  • Quote and cross-sell Commercial General Liability, Course of Construction, and Vacancy coverage
  • Refer clients to HUB colleagues for other insurance and employee benefits needs
  • Assist with membership applications, document collection, follow-up, and WIMS setup
  • Process home enrollment registrations and commencement documents accurately and on time
  • Manage enrollment changes, level adjustments, and de-enrollment requests
  • Maintain knowledge of regional home warranty regulations and guide clients on obligations
  • Support clients through the claims process with the Claims Representative
  • Stay current on HUB Warranty products, processes, and updates

Requirements

  • Level 1 or Level 2 General Insurance License, or the drive to obtain one
  • Exceptional verbal and written communication skills
  • Strong organizational skills
  • Ability to manage a high-volume, fast-paced workload independently
  • Proficiency in Microsoft Office and Outlook
  • Comfort learning new software platforms
  • Experience in New Home Warranty, real estate, insurance, or construction is a definite asset, but not required
  • Fluency in Cantonese or Punjabi is an asset but not required
  • 1–2 years of relevant experience
  • Successful background check required

Benefits

  • Comprehensive benefit and total compensation packages
  • Extended health benefits
  • Disability insurance
  • RRSP matching
  • Paid-time-off benefits
  • Eligible bonuses and commissions for some positions
  • Excellent compensation, benefits, RRSP match and company perks
  • Paid educational training and vast learning opportunities
  • Room for advancement and growth within the organization
  • HUB Ready training for new employees
  • Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
  • Company active in and giving back to the community

Job title

Job type

Full Time

Experience level

Junior

Salary

CA$45,000 - CA$55,000 per year

Degree requirement

No Education Requirement

Location requirements

OnsiteSt AlbertCanada

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