Client Relationship Specialist managing builder relationships for HUB Warranty, a construction insurance brokerage. Selling warranty and commercial insurance products while supporting enrollments, renewals, and claims.
Responsibilities
Build and manage relationships with a portfolio of builder members
Serve as the primary contact and deliver responsive service throughout membership
Conduct six-month check-in, renewal, and expiry calls
Introduce new builder members to the WIMS platform and support their teams
Quote and cross-sell Commercial General Liability, Course of Construction, and Vacancy coverage
Refer clients to HUB colleagues for other insurance and employee benefits needs
Assist with membership applications, document collection, follow-up, and WIMS setup
Process home enrollment registrations and commencement documents accurately and on time
Manage enrollment changes, level adjustments, and de-enrollment requests
Maintain knowledge of regional home warranty regulations and guide clients on obligations
Support clients through the claims process with the Claims Representative
Stay current on HUB Warranty products, processes, and updates
Requirements
Level 1 or Level 2 General Insurance License, or the drive to obtain one
Exceptional verbal and written communication skills
Strong organizational skills
Ability to manage a high-volume, fast-paced workload independently
Proficiency in Microsoft Office and Outlook
Comfort learning new software platforms
Experience in New Home Warranty, real estate, insurance, or construction is a definite asset, but not required
Fluency in Cantonese or Punjabi is an asset but not required
1–2 years of relevant experience
Successful background check required
Benefits
Comprehensive benefit and total compensation packages
Extended health benefits
Disability insurance
RRSP matching
Paid-time-off benefits
Eligible bonuses and commissions for some positions
Excellent compensation, benefits, RRSP match and company perks
Paid educational training and vast learning opportunities
Room for advancement and growth within the organization
HUB Ready training for new employees
Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
Company active in and giving back to the community
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