Environmental permitting director leading compliance, reclamation, and closure across First Majestic Silver’s Mexico and U.S. mining operations. Advising leadership on regulatory risk and sustainable mining.
IA
Director, Disability Strategy, Specialty Services – Excellence
Posted last month
About the role
- Director leading iA Financial Group's disability strategy, specialty services, and Centres of Excellence. Driving insurance operations, AI transformation, governance, and sustainable disability outcomes.
Responsibilities
- Evolve and strengthen iA's disability operating model for changing needs in a digital environment
- Provide national leadership for disability specialty services and Centres of Excellence
- Work with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery and organizational capability
- Provide expertise, tools, and solutions supporting high-quality service, timely decisions, recovery outcomes, and continuous improvement
- Engage clients, advisors, employees, suppliers, and industry stakeholders to identify opportunities and advance practical solutions
- Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulatory updates, performance outcomes, and KPI attainment
- Optimize service frameworks, standards, and governance while protecting client and organizational financial outcomes
- Drive disability strategy, transformation objectives, operating changes, cross-functional alignment, automation, AI, and digital initiatives
- Lead disability innovation, process improvement, automation, AI enablement, and digital transformation with decision frameworks, KPIs, explainability, and risk controls
- Serve as a disability subject matter leader for clients, advisors, and industry stakeholders
- Oversee vendor management strategies and regulatory, audit, and internal control compliance
- Build a future-ready disability workforce, Centres of Expertise, leadership pipelines, and upskilling initiatives
Requirements
- 10+ years of progressive leadership experience within disability claims management, claims, or other related insurance operations
- Strong expertise across claims operations, strategy, transformation, and governance
- Demonstrated success leading and guiding teams through innovation and large-scale change into production, with measured improvement outcomes and gains
- Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders
- Deep understanding of disability trends, disabling conditions such as mental health, return-to-work practices, and regulatory environments
- Proven ability to influence senior stakeholders, clients, and industry partners
- Advanced proficiency in both French and English, with daily verbal and written collaboration with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally
Benefits
- A work environment where learning and development merge with a collective pursuit of excellence
- AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
- Flexible group insurance plans
- Competitive retirement savings plan
- Employee share purchase plan
- Vacation program, wellness days, and personal development days
- Telemedicine services
- Employee and Family Assistance Program (EFAP)
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
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