Service Delivery Manager supporting Genesys Cloud CX and CCaaS operations at global IT consultancy Miratech. Coordinating SLAs, incidents, reporting, customer communication, and continuous service improvement.
MI
Miratech
Currently Hiring
About the company
Miratech helps visionaries to change the world.
We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation.
Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.
Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
For additional information about Miratech, please visit www.miratechgroup.com
Open jobs
Browse and apply for open jobs at Miratech.
29 jobs found
Senior UC Engineer supporting Webex, SIP, E911, Teams, and trading turret platforms. Ensuring reliable enterprise communications for Miratech’s global IT services clients.
Genesys Cloud Architect designing scalable contact - center and customer - experience solutions for Miratech’s global enterprise clients. Leading Genesys Cloud CX integrations, technical roadmaps, deployments, and engineering standards.
AWS Cloud Engineer optimizing Amazon Connect and enterprise cloud infrastructure for Miratech, a global IT services and consulting company. Automating operations, reliability, observability, and deployments across AWS platforms.
Delivery Director leading MiraCloud implementation programs, ensuring client satisfaction and operational excellence. Driving project management practices and fostering customer relationships for successful outcomes.
NICE CXone Support Engineer providing L3 production support in healthcare environments for US clients. Collaborates across teams to ensure platform stability and enhance monitoring.
Genesys Cloud CX Change Lead focusing on training and adoption for Genesys Cloud platforms. Collaborating with internal teams for successful implementation and ongoing learning.
Program Manager managing Omni Channel telephony projects for Miratech, a global IT services company. Ensuring successful project delivery across systems, applications, and cross - functional teams.
Scrum Master for Miratech managing Omni Channel telephony projects. Ensure project delivery across systems, applications, and cross - functional teams with a focus on high quality standards.
Java Developer developing and improving cloud - based IVR applications for Miratech. Collaborating with project teams to ensure high - quality implementation and support in voice contact center systems.
Technical Project Manager supporting project execution for global network operations at Miratech. Managing technical projects including data center consolidations and voice network migrations.
Senior Java Developer developing and improving cloud - based IVR applications in a fast - paced environment. Collaborate with teams and deliver high - quality solutions using Java and AWS.
Network Operations and Observability Architect designing observability architecture for Miratech's digital transformation initiatives. Leading the monitoring strategy and minimizing alert fatigue in a large - scale environment.
Senior Java Developer developing and maintaining IVR applications for Miratech, a global IT services company. Collaborating with teams to enhance voice contact center systems and improve customer experiences.
Project Manager overseeing projects in the CX domain for global IT services company. Focusing on scope - based and T&M engagements with a 99% project success rate.
Project Manager overseeing projects in the CX domain at a global IT services company. Responsible for ensuring timely delivery and maintaining strong business relationships.
Java IVR Application Developer developing cloud - based IVR applications for voice/contact centers. Seeking an experienced developer with strong Java skills and cloud platform knowledge.
DevOps Engineer responsible for operational stability of a global IVR platform across AWS and on - premises. Collaborating with cross - functional teams to support releases and troubleshoot issues.
Project Manager overseeing CX projects with focus on Genesys Cloud for a global IT consulting company. Responsible for team coordination, project documentation, and stakeholder management.
Java IVR Application Developer at Miratech enhancing and supporting cloud - based IVR applications within a global voice/contact center engineering team.