Spécialiste du support technique pour systèmes POS d’une entreprise technologique. Diagnostic des problèmes clients, coordination des escalades et amélioration de la base de connaissances.
IA
Manager, IT Solutions Delivery – Systems & Integration
Posted yesterday
About the role
- IT delivery manager leading Systems & Integration modernization for iA Financial Group’s insurance business. Improving DevOps, release cadence, production reliability, and multidisciplinary team performance.
Responsibilities
- Define, communicate, and evolve the vision of the Systems & Integration team in alignment with Individual Insurance strategic priorities
- Lead, engage, and develop a multidisciplinary team of internal and external resources in software development, DevOps, application support, and solution delivery
- Ensure accountability for solution delivery, service quality, and overall team performance
- Optimize CI/CD pipelines and continuous integration and deployment practices
- Establish and coordinate the ecosystem release calendar while managing dependencies and environments
- Define and evolve delivery engineering standards, including test automation, configuration management, branching strategies, and rollback mechanisms
- Ensure reliability of production assets through observability, application health monitoring, incident management, and automation
- Establish and monitor delivery performance metrics, including Lead Time, Deployment Frequency, Change Failure Rate, and MTTR, and report progress to leadership
- Oversee the long-term health, evolution roadmap, and proactive management of IT assets and technical debt
- Promote responsible use of artificial intelligence in software development, quality assurance, technical documentation, and incident analysis
- Partner with business units on tactical and operational matters while managing issues and technical escalations
- Recruit, mentor, coach, and develop team members and contribute to technical competency assessments
Requirements
- Minimum of 10 years of combined experience in IT and management, including at least 3 years managing software development teams
- Bachelor's degree in Computer Science or another equivalent discipline
- Previous experience as a Software Developer, Technical Lead, or Architect
- Inspiring leadership and influence
- Strong understanding of DevOps practices, modern software engineering, and large-scale delivery challenges
- Ability to navigate complexity, set priorities, and make data-driven decisions
- Initiative and operational rigor
- Experience leading multidisciplinary teams including developers, architects, quality assurance specialists, Scrum Masters, and Product Owners
- Proficiency with Azure DevOps or Jira, Git, CI/CD pipelines, code quality tools, and monitoring and observability solutions
- Certifications such as SAFe, DevOps, AWS, Azure, or ITIL are an asset
- Intermediate level of English, spoken and written, for weekly communication with English-speaking external vendors
- Advanced level of French, spoken and written
Benefits
- A work environment where learning and development merge with a collective pursuit of excellence
- Artificial intelligence available to everyone to increase personal efficiency and contribute to organizational growth
- Healthy, safe, equitable, and inclusive environment
- Hybrid work environment with flexibility and access to inspiring, innovative workspaces
- Flexible group insurance plans
- Competitive retirement savings program
- Employee share purchase plan
- Vacation program and wellness/personal development days
- Telemedicine services
- Employee and Family Assistance Program (EFAP)
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products and much more
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