About the role

Customer Care Specialist supporting homeowners for Ideal Siding, a North American siding renovation company. Handling inquiries, resolving issues, and coordinating project-manager meetings in a hybrid Burnaby role.

Responsibilities

Serve as the first point of contact for customers.
Engage with customers, understand their needs, and guide them appropriately.
Provide prompt and accurate assistance, address inquiries, and resolve issues.
Collaborate with internal teams to resolve customer concerns and provide updates.
Maintain detailed records of customer interactions and transactions.
Identify opportunities to improve processes and customer service delivery.
Stay current on product knowledge and company policies.
Coordinate and schedule meetings for project managers.
Support homeowners pursuing siding and home exterior improvements.

Previous experience in a customer service, call centre, or administrative role is preferred but not required.
Previous experience working with a US customer database is preferred.
Must have proficiency in using customer support software and systems.
Strong passion for delivering exceptional quality of service.
Excellent verbal and written communication skills.
Empathy and strong problem-solving skills.
Ability to work collaboratively in a team environment.
Proactive and adaptable mindset.
Broad availability for shifts between 5:00 AM and 6:00 PM, including Saturdays once or twice a month.
Fast-speed internet connection required for working from home.
Located in the Metro Vancouver area and able and willing to commute.
Authorization to work in Canada full-time on an ongoing basis, including disclosure of conditions or expiry dates.