INNERGY provides integrated business management and design solutions for custom millwork and cabinetry manufacturers.
Built by industry veterans with decades of woodworking experience, INNERGY's cloud-based platform combines sophisticated project management capabilities with intuitive design tools to help custom manufacturers optimize their operations and grow profitably.

INNERGY

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support-engineer

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

INNERGY provides integrated business management and design solutions for custom millwork and cabinetry manufacturers. Built by industry veterans with decades of woodworking experience, INNERGY's cloud-based platform combines sophisticated project management capabilities with intuitive design tools to help custom manufacturers optimize their operations and grow profitably.

• Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.
• Communicate complex technical concepts clearly and empathetically to build client confidence and trust.
• Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
• Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.
• Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates.
• Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation.
• Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices.
• Create detailed, reproducible bug reports from client issues.
• Collaborate with Engineering and Product teams to drive fast, high-quality fixes.
• Accurately tag and categorize tickets for reporting and analytics. Identify trends and partner with peers to refine workflows and elevate the overall support experience.

Technical Support Specialist

Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.

• Manage and resolve client issues through Intercom and Microsoft Dynamics
• Communicate complex technical concepts clearly to build client confidence
• Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations
• Tag and label “How-do-I” tickets to train Intercom AI
• Develop and maintain a knowledge base of reusable responses

Technical Support Specialist, Bilingual French and English

Technical Support Specialist ensuring client satisfaction and technical troubleshooting for INNERGY's CAD solutions. Collaborating across teams to innovate support processes and improve client experiences.

INNERGY

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Technical Support Specialist

INNERGY

Technical Support Specialist, Bilingual French and English

INNERGY