About the role

Docket Fulfillment Specialist processing court docket and legal document requests for Innosphere, a remote technology staffing and software development company. Researching, retrieving, organizing, and delivering documents accurately.

Responsibilities

Monitor the docket request intake database and process incoming court docket and legal document requests
Review requests to identify the appropriate court, docket, and required documents
Research and retrieve dockets and legal filings using online legal research and court resources
Submit requests to state and federal courts when documents are not readily available
Complete court request forms with required information
Process document retrieval fees using company-provided payment methods
Enter request, court, document, and payment information into the docket fulfillment system
Download, organize, and attach retrieved documents to corresponding client requests
Return completed requests and documents to the appropriate requester promptly
Handle missing dockets, sealed entries, unavailable documents, and other reported issues
Monitor outstanding requests and follow up to ensure timely fulfillment
Maintain records of completed requests and associated costs for monthly client billing
Communicate request status, issues, and exceptions to team members and management
Follow established processes and quality standards for accuracy, completeness, and confidentiality

Previous experience in data entry, document processing, administrative support, or a related role
Strong attention to detail and a high level of accuracy
Excellent organizational and time management skills
Proficiency with computer applications, databases, and data entry systems
Ability to learn and navigate new software, online research tools, and document management systems
Strong written and verbal communication skills
Ability to work independently and manage multiple requests and priorities
Ability to follow established procedures while identifying and resolving issues
Must be currently residing in Canada
Must be legally permitted to work in Canada
Successful completion of criminal, educational, and employment history background checks
Legal education or coursework in law, legal studies, paralegal studies, or a related field (preferred)
Experience working with legal documents, court records, or legal databases (preferred)
Familiarity with online legal research platforms or court document systems (preferred)
Previous experience in a legal, financial, or professional services environment (preferred)
Experience processing document retrieval requests or working with government or court systems (preferred)
Familiarity with document management or workflow management systems (preferred)