Lending Support Services Analyst supporting complex loan files and credit union procedures. Simplifying banking for Canadian members through digital solutions at Innovation Federal Credit Union.
Responsibilities
Provide technical direction and support to advisory staff for moderate to complex loan files
Assist Support Services Specialists in developing and implementing procedures within established policies
Work as a team to cover additional duties as required
Utilize digital solutions to create efficiencies, simplify members' banking needs, and enhance the member experience
Provide support to staff and members in lending and service administration
Support implementation and maintenance of departmental programs, products, and procedures
Ensure activities comply with credit union policies and procedures
Requirements
Minimum 1 year of formal education or equivalent
1–3 years of job-related experience, or equivalent combination of education and experience
Experience with Microsoft O365, workflows, and file management
Strong communication skills with the ability to relate well to members and coworkers
Demonstrated commitment to continuous education and personal development
Detail-oriented and risk aware
Proficient in digital literacy, including critical thinking, problem solving, and navigation using digital solutions
Comfortability with Microsoft 365 applications, including Excel, Teams, Viva, Power Automate, and PowerBI
Ability to travel to and cover regionally as required
Benefits
7% employer-matched pension plan
Extended health benefits
Employee and family assistance program
Staff loan rate
Benefits start on Day 1 of employment with no waiting period
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