Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Portal support administrator assisting British Columbia insurance licensees and applicants with exams, renewals, licensing, and portal inquiries. Supporting the Insurance Council’s regulatory operations.
Responsibilities
- Handle incoming calls and emails for portal support
- Assist examinees, licensees, and applicants with exam registration, online portal, course registration, and annual licence renewal
- Escalate inquiries to the examinations, practice, education, and licensing teams as appropriate
- Respond to voicemail messages
- Order office supplies
- Ship and receive boxes for Iron Mountain
- Provide reception and mail coverage as required
- Support in-person Council meetings in the office and other meetings as required
- Maintain understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal, and licence application processes
- Assist with testing portal system improvements
- Complete other duties and projects assigned by the Manager
Requirements
- Excellent organizational skills and attention to detail
- Punctual, dependable, and able to function well under pressure
- Ability to work independently and as part of a team
- Good time management skills and ability to meet deadlines and deal with multiple concurrent tasks
- Good word processing skills
- Typing speed of 45 wpm
- Ability to lift up to 20 lbs
- 2-year administrative diploma, preferred
Benefits
- Work-life balance
- Hybrid work environment (work from office/residence in BC)
- Equitable employment opportunities
- Downtown location with plenty of amenities nearby
- Friendly and collaborative environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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