Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Bilingual insurance associate advising Intact clients on auto and home coverage. Analyzing needs, promoting products, and earning a Quebec P&C insurance license.
Responsibilities
- Provide expert advice and answer product questions to help protect clients’ valuable assets
- Analyze client needs, promote products and services, and propose innovative solutions
- Guide auto and home insurance clients on coverage solutions
- Complete a 3-month hybrid training program
- Work a monthly determined schedule based on operational needs, including possible days, evenings, and Saturdays
- Serve English- and French-speaking clients by phone
- Work with internal teams in a growing organization
Requirements
- Diploma of College Studies (DEC), Bachelor’s degree, or Master’s degree; OR Attestation of College Studies (AEC) in Damage Insurance; OR High School Diploma (DES) and 3 years of full-time work experience in the Canadian labor market
- For diplomas obtained outside Canada, a comparative evaluation from the MIFI is mandatory
- Must pass AMF certification to practice as an agent in Quebec
- Bilingualism in French and English is required
- Ability to handle calls and provide services to English- and French-speaking clients regularly
- Strong team spirit
- Dynamic, client-focused approach
- Strong advisory and consulting skills
- Excellent communication and negotiation abilities
- Strong computer skills and ability to multitask across several systems simultaneously
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Candidates are solely responsible for maintaining work eligibility in Canada
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings: up to 12% of salary or more
- Annual bonus target of 5% of base salary, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Paid training to obtain the Property and Casualty (P&C) insurance license from the Autorité des marchés financiers (AMF)
- Comprehensive salary package with flexibility in choosing benefits
- Professional development opportunities
- Flexible dress code
- Wellness Spending Account with a base annual amount of $600
- Workplace adjustments/accommodations for people with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual representative supporting English - and French - speaking customers for Prollenium's medical aesthetics products. Processing orders, managing accounts, and resolving issues in a hybrid Richmond Hill role.
German - speaking freelance customer service for TRETMANN’s innovative sports equipment. Handling written Amazon and email support plus incoming calls remotely.
Remote Customer Service Representative supporting online loan applications and funds transfers. Answering customer calls for Propel, a fintech company expanding credit access through AI.
Customer Service Team Lead managing escalations, quality, schedules, and CSR support. Delivering customer experience solutions for pharmaceutical, healthcare, food, and consumer brands.
Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.
Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.