About the role

Claims Assistant supporting adjusters with auto and home insurance claims at Intact. Coordinating customers, suppliers, repair shops, police services, and claim administration.

Responsibilities

Support claims adjusters in processing auto and home insurance claims.
Follow up with customers via email, SMS, and phone to move their claims forward and obtain missing information.
Coordinate with various stakeholders, including suppliers, repair shops, police services, and other partners.
Perform administrative tasks related to claims files, including transcribing and completing damage assessments, updating claim notes, and filing documents.
Use multiple computer systems simultaneously and properly apply available tools and processes to optimize claims file management.
Provide support, follow established process steps, and meet defined service standards and timelines.
Demonstrate a professional, empathetic, and customer-focused approach, including when handling more challenging calls.
Temporary 6-month contract.

High school diploma or college diploma (business administration training is an asset), or an equivalent combination of education and experience.
Minimum 1 year of experience in a customer service and/or administrative role.
Strong computer skills, including the ability to navigate multiple applications and systems simultaneously and perform accurate data entry.
Excellent communication skills, attention to detail, and organizational abilities.
Ability to maintain a consistently high level of performance in terms of quality and volume.
Adaptability to change, including changes to procedures, new tools, and operational adjustments.
No Canadian work experience is required; however, you must be authorized to work in Canada.
Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment.
Candidates are solely responsible for maintaining their work eligibility.
No immigration sponsorship or support is provided.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, a Wellness Account, and much more
Share plan and other savings opportunities: up to 12% of salary or even more
Annual bonus target of 5%, with a potential payout of up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
Defined benefit pension plan with the opportunity to receive guaranteed income for life
Workplace adjustments and accommodations for people with disabilities