Leading advisory firm guiding claimants, communities, and partners through class actions, settlements, and complex community programs.

Castlemain

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data-analyst

Castlemain is a community-centered communications and support firm that helps individuals, families, and communities engage with class action settlements, government and community programs, and other complex systems. The company provides trauma-informed, culturally grounded claimant support, multilingual and court-approved noticing campaigns, settlement navigation, capacity-bridging, community engagement, and data-informed experience and compliance services. Castlemain partners with law firms, governments, Indigenous organizations, claims administrators and foundations, and combines lived experience (including a majority-Indigenous team), project management, technology, and rigorous compliance frameworks to deliver trusted, accessible programs across Canada and North America.

• Drive continuous improvement and performance optimization by analyzing operational and service delivery data
• Develop performance measurement frameworks and key performance indicators
• Design and maintain reporting tools and dashboards with Power BI and Excel
• Ensure reports are clear, accessible, and aligned with program objectives
• Strengthen data integrity and governance by monitoring data quality across systems
• Collaborate with cross-functional teams to translate business questions into measurable data insights

Manager, Data Analyst

Manager responsible for data analysis and performance reporting at Castlemain. Leading initiatives for continuous improvement through data governance and visualization.

bilingual

• Support Class Members virtually with information, resources and Claim Form support
• Assist claimants in completing claim forms
• Participate in training sessions and self-directed learning classes
• Carry out work following established health and safety protocols
• Contribute to a positive safety culture

Bilingual Virtual Claims Helper

Bilingual Virtual Claims Helper assisting Indigenous Class Members with claims for discrimination settlements. Providing trauma-informed support virtually and clearly conveying claims process information.

• Drive continuous improvement and performance optimization by analyzing operational and service delivery data to identify trends, bottlenecks, and improvement opportunities.
• Develop performance measurement frameworks and key performance indicators aligned with organizational goals and support process improvement initiatives with data-driven insights.
• Design and maintain reporting tools and dashboards to support operational and executive decision-making, including building interactive Power BI visualizations, structured Excel reporting models, and data tracking tools using Microsoft Lists.
• Ensure reports are clear, accessible, and aligned with program objectives.
• Strengthen data integrity and governance by monitoring data quality across systems, addressing inconsistencies, establishing validation standards and documentation protocols, and maintaining standardized metrics and reporting methodologies.
• Ensure alignment with privacy, compliance, and governance frameworks, including integrating OCAP principles where appropriate.
• Collaborate with cross-functional teams to translate business questions into measurable data insights, clarify reporting needs, support adoption of dashboards and reporting tools, and provide guidance on performance measurement and data-informed decision-making.

Manager, Data Analyst for Castlemain supporting data governance and performance frameworks across teams. Driving continuous improvement through data-driven insights and accessible reporting tools.

• Support Class Members virtually with information, resources, and Claim Form assistance in a trauma-informed and culturally safe manner.
• Assist claimants in completing claim forms and connecting them with existing wellness, legal, and cultural support services.
• Participate in training sessions, including e-courses, debriefings, and self-directed learning modules.
• Perform work safely by following established health and safety protocols, training, and instructions.
• Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.

Bilingual Claim Helper

Bilingual Virtual Claim Helper providing one-on-one support for Class Members in settlement claims journey. Assisting with information, resources, and connections to service.

learning-and-development

• Facilitate engaging, culturally safe virtual training sessions for national teams, using interactive methods that support diverse learning styles
• Deliver live and recorded sessions, lead discussions and group activities, and provide coaching to support knowledge retention and program success
• Design and develop visually engaging, accessible training materials, including multimedia content, instructional videos, and interactive components
• Ensure all materials align with branding standards and integrate culturally safe, trauma-informed best practices
• Manage and maintain training content within the Learning Management System (LMS), conduct quality assurance reviews, and provide technical support to learners
• Track participation and progress, gather feedback, and contribute to continuous improvement of training programs

Training Specialist, Bilingual

Bilingual Training Specialist facilitating engaging training for Indigenous community programs. Supporting the implementation of the First Nations Child and Family Services and Jordan’s Principle Settlement Claims Helper Program.

Castlemain

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5 jobs found

Manager, Data Analyst

Castlemain

Bilingual Virtual Claims Helper

Castlemain

Manager, Data Analyst

Castlemain

Bilingual Claim Helper

Castlemain

Training Specialist, Bilingual

Castlemain