Senior UX designer supporting PwC Canada’s customer transformation engagements. Designing Salesforce Experience Cloud portals, journeys, prototypes, and accessible digital experiences.
About the role
- Security director at Intact, an insurer, protecting customer and broker digital channels and third-party risk platforms. Leading technical teams, governance, strategy, and security operations.
Responsibilities
- Design, deliver, and operate security platforms securing customers’ and brokers’ digital experiences
- Oversee platforms used to assess and mitigate third-party risks
- Manage managers and professionals responsible for operating security solutions and delivering road maps and 3+ year strategies
- Collaborate with IT colleagues and business peers to balance user experience and security for customer and broker channels
- Lead third-party risk assessments and continuous third-party monitoring
- Manage steering and governance committees and represent team challenges and findings at executive forums
- Create and publish team backlog and capacity plans
- Build strong relationships with development teams for customer- and broker-facing channels
- Ensure technology aligns with security practices and enterprise architecture
- Participate in IT and acquisition projects
- Advise IT and business stakeholders on customer, broker, and third-party security
- Prioritize resources across projects, requests, and issues
- Establish and manage multidisciplinary teams
- Lead collaboratively using industry best practices to support IT infrastructure and design activities
- Ensure appropriate training and expertise within the team
Requirements
- Bachelor’s degree in computer science or another relevant field, or equivalent combination of education and experience
- Minimum 7 years of experience managing large technical teams
- Experience managing platforms for customer identity and access management, cloud-native application protection, and/or third-party risk management
- Experience managing multiple concurrent projects and initiatives
- Experience in heterogeneous and complex IT environments, including cloud, SaaS, and on-premises systems
- Bilingualism in French and English is considered an asset
- Must be eligible to work in Canada
- Excellent oral and written communication, interpersonal, and collaborative skills
- Ability to communicate technical concepts to technical and non-technical audiences
- High personal integrity and ability to handle confidential matters professionally
- Appropriate judgment and maturity
- Negotiation and coaching skills
- Demonstrated integrity and discipline
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings: up to 12% of salary or more
- Annual bonus plan with a target of 20% of base salary and potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity to receive guaranteed income for life
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