Licensed Insurance Advisor selling Manulife health, dental, travel, and life insurance. Handling inbound and outbound sales through phone, chat, and digital channels.
About the role
- Claims Adjuster investigating and managing auto and property insurance claims for Intact. Supporting customers across Montreal, Laval, Quebec City and Saint-Hyacinthe.
Responsibilities
- Open new claims over the phone with customers and ensure immediate handling
- Analyze gathered information, determine claim validity, investigate circumstances, identify causes and review damage assessments
- Interview insureds and/or witnesses to gather accounts of events
- Use tools efficiently
- Manage work and competing priorities effectively
- Check insureds’ policy details to determine coverage
- Collaborate with appraisal, underwriting and subrogation teams
- Ensure effective cost management
- Investigate and manage auto and property losses and complex Personal Lines insurance claims
- Support customers in getting back on track after auto or home insurance claims
Requirements
- Claims Adjuster certificate (Personal Lines insurance)
- At least two years of experience as a claims adjuster
- Agility, autonomy and a proactive approach in managing your workload
- Curiosity and commitment
- Strong knowledge of insurance products
- Good time management skills
- Excellent oral and written communication skills
- Good understanding of the claims process
- Ability to maintain a high level of performance and productivity
- Bilingualism (English-French), with ability to interact with francophone and anglophone customers daily
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Sole responsibility for maintaining work eligibility; Intact does not provide immigration sponsorship or related support
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus target of 7.5% of base salary, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Workplace adjustments (accommodations) for people with disabilities
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