Trupanion is the fastest-growing player in the pet medical insurance space.
We are known for superior coverage and top-notch customer service.
We pride ourselves on swift claims resolutions and providing the best medical insurance care available.
If you are a pet lover seeking your next adventure, then you have found a company that’s right for you!
We're growing our footprint throughout North America and need ambitious, data-driven individuals with innovation in their DNA to join our team and help nurture a market with immense opportunity.
Trupanion is underwritten in the U.S.
by American Pet Insurance Co.
and Canada by Omega General Insurance Co.

Trupanion

Browse and apply for open jobs at Trupanion.

security-engineer

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

Trupanion is the fastest-growing player in the pet medical insurance space. We are known for superior coverage and top-notch customer service. We pride ourselves on swift claims resolutions and providing the best medical insurance care available. 

If you are a pet lover seeking your next adventure, then you have found a company that’s right for you!

We're growing our footprint throughout North America and need ambitious, data-driven individuals with innovation in their DNA to join our team and help nurture a market with immense opportunity. 

Trupanion is underwritten in the U.S. by American Pet Insurance Co. and Canada by Omega General Insurance Co.

• Engineer, operate, and continuously improve the Microsoft Defender security stack (e.g., Defender for Endpoint, Defender for Identity, Defender for Office 365, Defender for Cloud Apps, Defender Vulnerability Management) to protect endpoints, identities, email, and cloud applications.
• Own and administer Privileged Access Management tool, including onboarding/offboarding privileged accounts, policy and workflow configuration, vault health, upgrades, and integrations.
• Integrate Defender and PAM signals with SIEM/SOAR and ITSM workflows to improve detection fidelity, reduce false positives, and accelerate response and remediation.
• Design and implement security engineering solutions across cloud and on-prem environments (primarily Azure/M365), including baseline hardening, configuration standards, and security control automation.
• Develop and maintain security tooling lifecycle management (health, licensing, capacity, performance, roadmap, and upgrades), ensuring resilient and supportable operations.
• Create and maintain detection engineering content: analytic rules/use cases, alert tuning, threat hunting queries, and automated response playbooks.
• Perform security assessments and vulnerability management, including scanning, prioritization, remediation tracking, and validation of fixes in partnership with IT and engineering teams.
• Partner with infrastructure, identity/IAM, and application teams to embed security controls into designs and delivery (secure-by-default patterns, CI/CD security checks, and least-privilege access).
• Respond to security incidents as an engineering escalation point—triage alerts, contain threats, coordinate remediation, and drive root-cause fixes and preventive controls.
• Produce clear, accurate, and up-to-date runbooks, procedures, and reference architectures for security tooling and operational processes.
• Support audits and regulatory exams by providing evidence, control narratives, and technical subject-matter expertise for implemented security controls.
• Stay current with emerging threats and Microsoft security capabilities; recommend and implement pragmatic improvements to Trupanion’s security posture.

Information Security Engineer

Information Security Engineer enhancing security controls and tooling for Trupanion, a vet insurance provider. Collaborating with IT and engineering teams to protect cloud and on-prem systems.

bilingual

• Provide real-time support via phone, email, and chat across all partner channels.
• Handle a high volume of inbound and outbound communications in a queue-based environment.
• Troubleshoot technical and process-related issues, escalating when appropriate.
• Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs.
• Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns.
• Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset.
• Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
• Consistently meet or exceed productivity, quality, and customer satisfaction metrics.

Veterinary Partner Support Coordinator, French Bilingual

Partner Support Coordinator at Trupanion delivering real-time support to veterinary partners via phone, email, and chat. Requires bilingual skills and experience in high-volume contact environments.

• Provide real-time assistance by phone, email, and chat across all partner channels.
• Manage a high volume of inbound and outbound communications in a queue-based environment.
• Troubleshoot technical and operational issues and escalate when necessary.
• Provide accurate information about products, coverages, policies, claims, and Trupanion partner programs.
• Conduct thorough research to deliver tailored solutions for complex situations.
• Demonstrate professionalism, sound judgment, and a solution-focused approach in diverse contexts.
• Work closely with internal teams to ensure a smooth and consistent partner experience.
• Consistently meet or exceed productivity, quality, and partner satisfaction targets.

Partner Support Coordinator – Quebec, Bilingual

Customer support coordinator supporting partners in Northern America at Trupanion. Offering real-time multichannel support to veterinary clinics, breeders, shelters, and various partners.

qa-engineer

• Review medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with Trupanion policies, including complex claim situations
• Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics
• Assist with the design, preparation, review, and tracking of claim payment verification audits
• Support internal and external audits of Trupanion products
• Identify trends and opportunities for process improvement across Claims operations
• Translate and transcribe medical records and client or third-party communications between French and English
• Maintain a high level of accuracy, productivity, adaptability, and collaboration within a fast-paced and evolving environment

Bilingual Claims Quality Assurance Analyst, French

Claims Quality Assurance Analyst ensuring accuracy in pet medical claims adjudication. Collaborating with claims team and supporting audits while working in a remote setting.

• Provide real-time assistance by phone, email, and chat across all partner channels.
• Manage a high volume of inbound and outbound communications in a queue-based environment.
• Resolve technical and operational issues, and escalate when necessary.
• Provide accurate information about Trupanion products, coverages, policies, claims, and partner programs.
• Conduct thorough research to propose tailored solutions for complex situations.
• Demonstrate professionalism, judgment, and a solution-focused approach in varied contexts.
• Work closely with internal teams to ensure a seamless and consistent partner experience.
• Consistently meet or exceed productivity, quality, and partner satisfaction targets.

Partner Support Coordinator – Bilingual

Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real-time assistance and strong customer relations skills.

Trupanion is the fastest-growing player in the pet medical insurance space. We are known for superior coverage and top-notch customer service. We pride ourselves on swift claims resolutions and providing the best medical insurance care available. If you are a pet lover seeking your next adventure, then you have found a company that’s right for you! We're growing our footprint throughout North America and need ambitious, data-driven individuals with innovation in their DNA to join our team and help nurture a market with immense opportunity. Trupanion is underwritten in the U.S. by American Pet Insurance Co. and Canada by Omega General Insurance Co.

Trupanion

About the company

Open jobs

5 jobs found

Information Security Engineer

Trupanion

Veterinary Partner Support Coordinator, French Bilingual

Trupanion

Partner Support Coordinator – Quebec, Bilingual

Trupanion

Bilingual Claims Quality Assurance Analyst, French

Trupanion

Partner Support Coordinator – Bilingual

Trupanion