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About the role
- Licensed sales specialist helping Canadian pet owners choose and enroll in Trupanion medical insurance. Handling inbound leads, member support, objections, and policy enrollment remotely.
Responsibilities
- Answer inbound warm leads from potential customers interested in pet insurance policies
- Use a consultative sales style to understand customer needs and tailor insurance solutions
- Present the value and benefits of pet insurance policies
- Set call agendas, maintain call control, and guide conversations toward enrollment
- Provide information about policies and coverage options and answer questions or objections
- Overcome objections and concerns with confidence and empathy
- Use assumptive closing techniques to guide customers through enrollment
- Accurately enroll pets in policies and collect and document required information
- Collaborate with the sales team and management to meet and exceed sales targets and objectives
- Support current members by phone and email
Requirements
- Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on province of residence
- Eligible for license reciprocity in additional jurisdictions, excluding Québec
- Minimum of 2 years' experience in a sales role
- Excellent communication skills with a customer-centric approach
- Ability to actively listen, understand customer needs, and provide appropriate solutions
- Familiarity with the insurance industry, particularly pet insurance, is a plus
- Strong ability to handle objections and turn them into opportunities
- Proven track record of achieving or surpassing sales targets and productivity expectations
- Positive attitude, adaptability, and willingness to learn and grow within the role
- Proficiency in basic computer applications and data entry
- Weekend availability, including both Saturday and Sunday
- Ability to work rotating 8-hour shifts across the stated Pacific Time schedule, including potential shifts from 3:00 AM to 1:30 PM Pacific Time
- Must be licensed to sell insurance in Canada and the province in which the candidate resides
Benefits
- Uncapped monthly bonuses based on individual performance
- Restricted Stock Units for all new team members, vesting over 4 years
- Employer-paid extended health coverage for you and your family
- RRSP, pension, etc. registration support through Wealthsimple
- Four weeks of paid time off
- 11 paid float holidays
- Five weeks of paid sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment
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