Licensed Insurance Advisor selling Manulife health, dental, travel, and life insurance. Handling inbound and outbound sales through phone, chat, and digital channels.
About the role
- Courtier bilingue vendant l’assurance médicale pour chats et chiens de Trupanion. Conseils aux membres, gestion des polices, résolution des problèmes et rétention par téléphone et courriel.
Responsibilities
- Respond to prospective members interested in pet insurance policies
- Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly
- Present the value of Trupanion’s pet insurance policies, emphasizing benefits rather than price
- Maintain control of calls and guide conversations toward enrollment
- Provide detailed information about policies and coverage options
- Address members’ questions and objections
- Accurately enroll pets in insurance policies and document the required information
- Serve as the primary point of contact for current members
- Respond to policy inquiries, provide guidance, and ensure member satisfaction
- Process cancellation requests and understand members’ concerns
- Explore alternative solutions and strive to retain members
- Communicate with members by phone and email, adapting communication style to their preferences
Requirements
- At least two years of experience in a sales and/or customer service role
- Previous experience in a bilingual sales or customer service role
- An active AMF-approved Level 1 Damage Insurance or Level 1 Personal Lines Damage Insurance licence
- Licensed to sell insurance in Quebec and in the province where you currently reside
- Fluency in English and French, with the ability to switch easily between languages
- Excellent oral and written communication skills in English and French
- Ability to adapt to members’ diverse needs and preferences
- Goal-oriented mindset focused on meeting and exceeding sales targets
- Ability to adapt to changing situations and develop innovative solutions
- Active listening skills and the ability to explain solutions in different ways
- Ability to manage relationships with empathy and compassion
- Self-awareness and the ability to adapt to stressful situations or challenging circumstances
- Availability Monday through Friday from 11:00 a.m. to 8:00 p.m. ET for at least the first 12 weeks of training
- Availability for shifts that may start as early as 8:30 a.m. ET after training
- Weekend availability
Benefits
- Employer-paid extended health coverage for you and your family
- Trupanion partners with Wealthsimple to manage your RRSP, pension, and other savings plans
- Four weeks of paid vacation and 11 personal days
- Five weeks of paid sabbatical leave after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer with nonprofit organizations
- Open, friendly, and fun pet-friendly work environment
- Monthly bonuses based on individual performance
- Restricted stock units vesting over four years
- Flexible work schedule
- Reasonable accommodations are available to participate in the application or interview process, perform the essential functions of the job, and access other benefits and privileges of employment
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