Agent(e) en assurance de dommages conseillant les assurés auto et habitation chez Promutuel Assurance. Formation rémunérée de 12 semaines et accompagnement vers un poste permanent.
About the role
- Courtier bilingue vendant l’assurance médicale pour chats et chiens chez Trupanion. Conseillant les membres, gérant les polices et fidélisant la clientèle à distance au Canada.
Responsibilities
- Respond to prospective members interested in pet insurance policies
- Understand each member’s unique needs and tailor insurance solutions accordingly
- Present the value of Trupanion’s pet insurance policies
- Maintain control of calls and guide conversations through enrollment
- Provide detailed information about policies and coverage options
- Address members’ questions and objections
- Accurately enroll pets in insurance policies
- Collect and thoroughly document all required information
- Serve as the primary point of contact for current members
- Respond to policy inquiries and provide guidance
- Ensure overall member satisfaction
- Process cancellation requests and understand members’ concerns
- Explore alternative solutions and make every effort to retain members
- Communicate with members by phone and email, adapting communication style as needed
Requirements
- At least two years of experience in a sales and/or customer service role
- Previous experience in a bilingual sales or customer service role
- Active Level 1 Damage Insurance or Level 1 Personal Lines Damage Insurance licence issued by the AMF
- Licence to sell insurance in Quebec and in the province where you currently reside
- Fluency in English and French
- Excellent verbal and written communication skills in English and French
- Ability to adapt to members’ diverse needs and preferences
- Goal-oriented mindset focused on achieving and exceeding sales targets
- Ability to handle challenging situations and complaints and resolve problems
- Ability to adapt to changing circumstances and develop innovative solutions
- Patience and active listening skills
- Emotional intelligence
- Emotional resilience
- Availability Monday through Friday, 11:00 a.m. to 8:00 p.m. ET, during the first 12 weeks of training
- Availability for shifts starting as early as 8:30 a.m. ET after training
- Weekend availability
Benefits
- Employer-paid extended health coverage for you and your family
- Trupanion partners with Wealthsimple to manage your RRSP, pension, and other retirement savings plans
- Four weeks of paid vacation and 11 personal days
- Five weeks of paid sabbatical leave after five years of employment
- Employer-paid medical coverage for one pet (cat or dog)
- Paid time off for volunteering with nonprofit organizations
- Open, friendly, and fun pet-friendly work environment
- Monthly bonuses based on individual performance
- Restricted Stock Units (RSUs), vesting over four years
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