Licensed insurance specialist selling Trupanion’s medical insurance for cats and dogs. Serving pet owners remotely across Canada through consultative inbound sales and enrollment.
Responsibilities
Answer inbound warm leads from potential customers interested in pet insurance policies
Use a consultative sales style to understand customer needs and tailor insurance solutions
Present the value and benefits of pet insurance policies
Set call agendas to maintain call control and guide conversations toward enrollment
Provide information about policies and coverage options and answer customer questions and objections
Overcome objections and concerns with confidence and empathy
Use assumptive closing techniques to guide customers through enrollment
Accurately enroll pets in policies and collect and document required information
Assist current members contacting Trupanion
Collaborate with the sales team and management to meet and exceed sales targets and objectives
Handle escalated customers and sensitive conversations while providing a positive customer experience
Requirements
Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on province of residence
Eligible for license reciprocity in additional jurisdictions, excluding Québec
Minimum of 2 years' experience in a sales role
Excellent communication skills with a customer-centric approach
Ability to actively listen, understand customer needs, and provide appropriate solutions
Familiarity with the insurance industry, particularly pet insurance, is a plus
Strong ability to handle objections and turn them into opportunities
Proven track record of achieving or surpassing sales targets and productivity expectations
Positive attitude, adaptability, and willingness to learn and grow within the role
Proficiency in basic computer applications and data entry
Availability to work rotating shifts, including both Saturday and Sunday
Must be licensed to sell insurance in Canada and the province of residence
Weekend availability required
Ability to work 8-hour shifts, 5 days per week, with flexibility across shift times
Training schedule availability Monday through Friday, 8:00 AM–5:00 PM Pacific Time for the first eight weeks
Benefits
Uncapped monthly bonuses based on individual performance
Restricted Stock Units granted to all new team members, vesting over 4 years
Employer-paid extended health coverage for you and your family
RRSP, pension, etc. registration through Wealthsimple
Four weeks of paid time off
11 paid float holidays
Five weeks of paid sabbatical after five years of employment
Employer-paid medical insurance for one pet (cat or dog)
Paid time off to volunteer at nonprofit organizations
Open, casual, pet-friendly, and fun work environment
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