Licensed Inbound Insurance Sales Specialist

Posted 3 weeks ago

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About the role

  • Licensed insurance specialist selling Trupanion’s medical insurance for cats and dogs. Serving pet owners remotely across Canada through consultative inbound sales and enrollment.

Responsibilities

  • Answer inbound warm leads from potential customers interested in pet insurance policies
  • Use a consultative sales style to understand customer needs and tailor insurance solutions
  • Present the value and benefits of pet insurance policies
  • Set call agendas to maintain call control and guide conversations toward enrollment
  • Provide information about policies and coverage options and answer customer questions and objections
  • Overcome objections and concerns with confidence and empathy
  • Use assumptive closing techniques to guide customers through enrollment
  • Accurately enroll pets in policies and collect and document required information
  • Assist current members contacting Trupanion
  • Collaborate with the sales team and management to meet and exceed sales targets and objectives
  • Handle escalated customers and sensitive conversations while providing a positive customer experience

Requirements

  • Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on province of residence
  • Eligible for license reciprocity in additional jurisdictions, excluding Québec
  • Minimum of 2 years' experience in a sales role
  • Excellent communication skills with a customer-centric approach
  • Ability to actively listen, understand customer needs, and provide appropriate solutions
  • Familiarity with the insurance industry, particularly pet insurance, is a plus
  • Strong ability to handle objections and turn them into opportunities
  • Proven track record of achieving or surpassing sales targets and productivity expectations
  • Positive attitude, adaptability, and willingness to learn and grow within the role
  • Proficiency in basic computer applications and data entry
  • Availability to work rotating shifts, including both Saturday and Sunday
  • Must be licensed to sell insurance in Canada and the province of residence
  • Weekend availability required
  • Ability to work 8-hour shifts, 5 days per week, with flexibility across shift times
  • Training schedule availability Monday through Friday, 8:00 AM–5:00 PM Pacific Time for the first eight weeks

Benefits

  • Uncapped monthly bonuses based on individual performance
  • Restricted Stock Units granted to all new team members, vesting over 4 years
  • Employer-paid extended health coverage for you and your family
  • RRSP, pension, etc. registration through Wealthsimple
  • Four weeks of paid time off
  • 11 paid float holidays
  • Five weeks of paid sabbatical after five years of employment
  • Employer-paid medical insurance for one pet (cat or dog)
  • Paid time off to volunteer at nonprofit organizations
  • Open, casual, pet-friendly, and fun work environment
  • Flexible workplace with remote work option

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$26 per hour

Degree requirement

Professional Certificate

Location requirements

RemoteCanada

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