About the role

Senior Network Analyst advancing Intact’s Canadian property and casualty insurance network infrastructure. Supporting secure LAN/WAN, data centers, automation, performance, and 24x7 operations.

Responsibilities

Evolve, support, and govern the worldwide network and its security
Drive the advancement, performance, and stability of infrastructure and associated components, with a strong focus on automation
Collaborate with peers to assure smooth operation of network infrastructure
Coordinate with vendors to resolve technical problems with network equipment and software
Assess and address vulnerabilities in network equipment using vendor-recommended solutions
Provide high-quality internal and external customer service
Implement and support LAN, WAN, switching/routing, and data center infrastructure, including Cisco ACI and Netscaler load balancer
Ensure network infrastructure engineering patterns meet SLA requirements
Write and review change requests as part of change management
Monitor system performance and implement performance optimization
Participate in documentation, including network diagrams, staff/vendor contacts, and monitoring, resource, and inventory management tools
Collaborate with managers to develop and monitor standards aligned with company guidelines
Assist with escalated issues and participate in problem management activities
Participate in an on-call rotation providing 24x7x365 coverage for critical core and customer infrastructure
Work overtime during emergencies when required

Degree or Diploma in Networking or Technology
5 years of experience in an IP-based environment
Hands-on experience with network hardware, software, LAN/WAN, data center infrastructures, and connectivity
Good understanding of TCP/IP protocols, especially routing IP packets using BGP, EIGRP, and MPLS
Medium-level knowledge of network administration, architecture, and engineering in mission-critical environments
For candidates located in Quebec, bilingualism in English and French is required to interact regularly with English-speaking colleagues across Canada
Must be eligible to work in Canada; no Canadian work experience required
Must participate in an on-call support rotation for 24x7x365 coverage
Overtime in emergencies is required

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings of up to 12% of salary or more
Annual bonus target of 12% of base salary, with potential payout up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan offering guaranteed income for life
Workplace where you can shape the future, win as a team and grow
Workplace adjustments/accommodations for people with disabilities