Network Administration Technician providing tiered end - user IT support for IESO, which manages Ontario’s electricity system. Maintaining hardware, software, systems, and service operations across GTA locations.
About the role
- Senior Network Specialist securing WAN, LAN, wireless, and SD-WAN environments for Bulletproof’s Microsoft-powered technology and managed services clients. Handling escalations and network projects.
Responsibilities
- Provide approximately 50% technical support and 50% project work
- Handle high-priority and escalated network tickets
- Contribute to network projects involving design, implementation, and improvements
- Architect and support secure WAN, LAN, WLAN, and SD-WAN environments using FortiGate, FortiSwitch, and FortiAP
- Design, deploy, and support enterprise wireless solutions
- Provide senior-level technical escalation for complex network and security incidents
- Support Bulletproof’s NOC environment and systems
- Develop best-practice monitoring procedures for clients
- Perform network capacity planning and availability analysis
- Support sales teams with pre-sales engineering, solution scoping, and bill of materials creation
- Conduct security assessments, firewall policy audits, and configuration hardening
- Implement segmentation frameworks, micro-segmentation, and NAC policies
- Tune web filtering, anti-malware, application control, and intrusion prevention security profiles
Requirements
- Minimum 5-7 years of networking experience
- A university degree, college certificate or diploma in information technology and/or relevant experience and industry certification
- Experience and/or certification with Cisco, Palo Alto, and Fortinet networking technologies
- Solid knowledge of networking design, including routing, LAN, WAN, and wireless technologies
- Professional experience with Spanning Tree, VLANs, QoS, IGMP, multicast, MPLS, VPN, and hierarchical network architectures
- Professional experience with OSPF, BGP, EIGRP, and SD-WAN
- Experience supporting enterprise and public cloud-hosted network environments
- Experience with management and monitoring platforms using SNMP, SSH, and APIs
- Fortinet NSE 5, NSE 6, NSE 7, Palo Alto PCNSE, and Cisco CCNA strongly preferred
- Experience with Microsoft Azure Networking, virtual FortiGate, and Azure Network Services preferred
- Experience with FortiGate, FortiManager, FortiAnalyzer, FortiAuthenticator, FortiToken, SAML authentication, FortiSwitch, FortiAP, FortiEMS, and FortiClient preferred
- Experience with ZTNA is an asset
- Familiarity with ITIL processes is an asset
- Willingness to travel approximately 30% when necessary to customer offices
Benefits
- 100% employer-paid medical, dental, and vision coverage
- Company-matched RRSP program
- Comprehensive travel medical coverage
- Professional certification reimbursement for relevant career development
- Mental Health Counselling and Family Assistance Program
- Community involvement and volunteer opportunities
- Dedicated paid volunteer time
- Competitive extended health care benefits, including $1500 per year massage therapy coverage
- Goodlife Fitness corporate rate – 25% off memberships
- Recognition and rewards, including score-card performance bonus and service award bonus
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