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About the role
- Senior Product Manager leading Intact’s IT Services Portfolio strategy, governance, and transformation. Driving adoption, value realization, and enterprise platform outcomes across Canada.
Responsibilities
- Own the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio
- Enable transformation from project-based delivery to a sustainable product and platform operating model
- Translate business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions
- Direct high-impact initiatives and ensure measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes
- Chair the ITS Product Council and direct portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations
- Define and maintain the portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities
- Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives
- Partner with architecture, engineering, experience design, and operations leaders to shape scalable solutions and balance value, feasibility, risk, cost, and time to value
- Drive transformation from discovery through adoption and optimization, embedding changes and measuring benefits
- Establish portfolio strategy and provide strategic direction to Product Owners
- Own and improve portfolio governance, decision rights, standards, and performance reviews
- Align business priorities, funding, capacity, and delivery roadmaps across the portfolio
- Promote product management best practices and foster a product-centric culture
- Define portfolio KPIs, adoption measures, and value realization targets
- Track portfolio performance for adoption, customer experience, operational efficiency, realized value, and roadmap delivery
- Develop business cases and executive-level investment recommendations
- Identify opportunities to optimize value, efficiency, and customer experience
- Collaborate with business leaders, technology teams, architects, UX designers, and delivery teams
- Facilitate prioritization and strategic planning across stakeholders
- Communicate product vision, roadmap progress, and value realization to executive leadership
- Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization
- Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement
- Foster collaboration, innovation, and continuous improvement practices
Requirements
- Seven or more years of product management experience, including enterprise transformation or portfolio-level accountability
- Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization
- Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt
- Ability to collaborate with architects and engineering leaders and evaluate build-versus-buy, scalability, risk, cost, and lifecycle trade-offs
- Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices
- Experience developing business cases and applying total cost of ownership, investment prioritization, benefits realization, and ROI concepts
- Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred
- Strong data literacy and experience defining KPIs and using customer and operational insights
- Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences
- ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset
- For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada
- Must be eligible to work in Canada; no Canadian work experience required
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment and are responsible for maintaining work eligibility
- No immigration sponsorship or support is provided
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus target of 15% of base salary, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity to receive guaranteed income for life
- Workplace adjustments and accommodations for disabilities
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