Delivery Director leading Valiantys’ North American consulting and managed services operations. Scaling delivery standards, teams, client outcomes, and AI - enabled service workflows.
About the role
- Directeur d’unité dirigeant les opérations de réclamations en responsabilité civile pour Intact Insurance. Encadrement des équipes, analyse de couverture et responsabilité, et gestion de la performance en mode hybride au Québec.
Responsibilities
- Participate in developing and implementing business plans and manage operations to achieve key company objectives
- Provide effective leadership, motivate employees, and oversee recruitment and performance evaluations
- Coach the team’s technical and professional skills and promote continuous learning through robust employee development plans
- Support staff in decisions regarding claim eligibility, insurance coverage, and liability
- Develop, recommend, and implement management and organizational initiatives that support company strategies, including changes to organizational structure and process/technology improvements
- Act as a consultant on claims matters, including liability determination, policy interpretation, and settlement negotiations
- Liaise with other departments and claims experts on technical and administrative matters
- Maintain professional relationships with brokers, service providers, law firms, and internal client groups
- Support operations in processing personal-lines liability claims
Requirements
- College or university diploma, or any combination of education and experience considered relevant to the role
- Hold a 5A Claims Expert/Adjuster certificate
- Minimum of 2 years’ experience analyzing insurance contracts and handling liability claims (liability file management)
- Management experience
- Excellent communication and interpersonal skills with staff at all levels
- Experience coaching and developing employees
- Proven leadership skills
- Excellent customer service skills
- Knowledge of provincial regulations for automobile insurance, home insurance, and liability insurance
- Bilingual (French and English)
- Must regularly interact with colleagues across the country
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Intact does not provide sponsorship or other immigration-related support
Benefits
- Flexible work arrangements and a hybrid work model
- Option to purchase up to 5 additional days off per year
- Comprehensive benefits supporting physical and mental well‑being, including telemedicine and a Wellness account
- Share plan and other savings programs with contributions of up to 12% of salary or more
- Annual bonus plan with a 12% target and potential payout up to double the target, subject to individual and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares purchased
- Defined benefit pension plan
- Guaranteed lifetime income via the defined benefit pension plan
- Workplace adjustments/accommodations for people with disabilities
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