Associate Manager supporting Enterprise Security Risk Management team, focusing on executive protection and threat management. Coordinating complex client matters with a strong emphasis on operational excellence.
About the role
- IT Operations & Security Lead overseeing day-to-day operations of IT operations and security processes for compliance platform. Hands-on role ensuring operational reliability and supporting compliance activities.
Responsibilities
- Oversee day-to-day IT operations, including ticket triage, prioritization, and resolution
- Support and coordinate resolution of Level 1 and Level 2 operational and system issues
- Monitor system health, alerts, and operational dashboards to proactively identify issues
- Ensure operational procedures and documentation are maintained and followed
- Coordinate incident response activities, ensuring issues are properly escalated and tracked
- Support SOC 2 Type 2 compliance through execution of operational controls
- Provide day-to-day coordination and guidance for IT Operations team members
- Support completion of client security questionnaires using established documentation and templates
Requirements
- Hands-on experience in IT operations, technical support, or security-adjacent roles
- Familiarity with cloud environments (Azure preferred)
- Experience supporting ticketing systems, monitoring tools, and operational workflows
- Basic understanding of security concepts and compliance frameworks (SOC 2 exposure is an asset)
- Strong documentation and communication skills
- Ability to manage multiple priorities and follow through independently
Benefits
- Comprehensive benefits package
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Degree requirement
No Education Requirement
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