IT Operations & Security Lead overseeing day-to-day operations of IT operations and security processes for compliance platform. Hands-on role ensuring operational reliability and supporting compliance activities.
Responsibilities
Oversee day-to-day IT operations, including ticket triage, prioritization, and resolution
Support and coordinate resolution of Level 1 and Level 2 operational and system issues
Monitor system health, alerts, and operational dashboards to proactively identify issues
Ensure operational procedures and documentation are maintained and followed
Coordinate incident response activities, ensuring issues are properly escalated and tracked
Support SOC 2 Type 2 compliance through execution of operational controls
Provide day-to-day coordination and guidance for IT Operations team members
Support completion of client security questionnaires using established documentation and templates
Requirements
Hands-on experience in IT operations, technical support, or security-adjacent roles
Familiarity with cloud environments (Azure preferred)
Experience supporting ticketing systems, monitoring tools, and operational workflows
Basic understanding of security concepts and compliance frameworks (SOC 2 exposure is an asset)
Strong documentation and communication skills
Ability to manage multiple priorities and follow through independently
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