About the role

  • Security Analyst responsible for investigating security incidents and enhancing awareness programs for ISA Cybersecurity. Collaborating on threat protection initiatives and reporting to stakeholders.

Responsibilities

  • Conduct in-depth investigations of endpoint protection alerts and events using tools such as SentinelOne, CrowdStrike, and Microsoft Defender.
  • Participate in an on-call rotation to support incident response outside of standard business hours, as required.
  • Fully investigate and document security breaches, providing clear and comprehensive incident reports to stakeholders.
  • Provide ongoing status updates to leadership throughout the incident life cycle to ensure appropriate resources are engaged.
  • Create, tune, and optimize rules and playbooks to reduce false positives and alert fatigue.
  • Provide clearly documented procedures that support timely ticket resolution and adherence to SLAs.
  • Assist in developing and refining SOC processes and procedures to improve investigation quality, response time, and operational efficiency.
  • Maintain a full understanding of Tier 1 responsibilities to support effective knowledge sharing and playbook development.
  • Develop and maintain monthly and quarterly security reports in accordance with client requirements.
  • Provide analysis, insights, and recommendations in areas of concern identified through investigations and reporting.
  • Enhance client security awareness through platforms such as KnowBe4 and Proofpoint.
  • Plan and execute simulated phishing, vishing, and smishing campaigns to help clients identify high-risk users and improve training effectiveness.
  • Provide clients with monthly security awareness reports and post-campaign summaries detailing user performance, phish-prone percentages, and risk scores.
  • Assist clients with security product implementation, onboarding, and support, ensuring tools are configured to enhance visibility and detection.
  • Ensure leadership and stakeholders are kept informed of potential risks and impacts introduced by new incidents.

Requirements

  • 2+ Years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and security awareness.
  • Experience with malware analysis, and the main point of contact for responding to security incidents relevant to major breaches.
  • Experience following security domains: EDR, device control, rogue detection, desktop firewall, application vulnerability management.
  • Collaborate with peers, service leads, vendor support in introducing, testing, and integrating security products.
  • Act as Tier 2 escalation for investigations & analysis.
  • Strong knowledge of Security Awareness program design, development, implementation, and support.
  • Strong understanding of information security concepts (Confidentiality, Integrity, Availability)
  • Excellent communication and interpersonal skills
  • Excellent analytical thinking and problem-solving skills.
  • Understand of Learning Management System (LMS) (if solution is hosted in-house)
  • Recommended industry certification (CISSP, CISA, CISM, CE|H, GIAC SANS Security Awareness Professional)
  • Recommended vendor certification (Proofpoint, SentinelOne, Crowdstrike)
  • Post-Secondary Education in Cyber Security, Computer Science & Computer Engineering

Benefits

  • Flexible sick and personal days for all employees
  • Generous health plan with enhanced mental health resources and programs
  • Professional development opportunities and education reimbursement up to $2,000 annually for all employees
  • Maternity and parental leave top-up
  • Employee referral bonus of $2,000
  • Competitive salaries complemented with RRSP matching and bonus programs
  • Distance remote working policy
  • LinkedIn Learning access for all team members

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$61,625 - CA$72,500 per year

Degree requirement

Bachelor's Degree

Tech skills

Cyber Security

Location requirements

HybridTorontoCanada

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