IA
Chef(fe) de pratique dirigeant le secrétariat corporatif et la gouvernance des filiales chez iA Financial Group. Soutien aux conseils d’administration et amélioration des pratiques juridiques.
About the role
- Senior Manager owning merchant, transaction, and dispute risk for Jane’s healthcare clinic SaaS platform. Building an AI-native risk function for payments processing billions annually.
Responsibilities
- Own merchant risk policy, including onboarding criteria, verification standards, exceptions, escalation paths, and ongoing monitoring
- Define Jane's risk appetite in partnership with Legal, Finance, and the VP
- Own portfolio losses and risk reporting, including loss rate, approval rate, time-to-decision, dispute win rate, budgeting, and forecasting
- Develop transaction monitoring strategy, including rules, risk flags, review processes, thresholds, decision times, and false-positive rates
- Set dispute strategy to improve customer win rates and prevent disputes
- Make escalation, hold, and merchant offboarding decisions, seeking executive or legal sign-off when needed
- Identify fraudulent merchants and merchants whose risk profile has deteriorated
- Recommend approaches for card network and Stripe compliance obligations with Legal and the VP
- Develop systems and tooling strategy, reimagining manual processes as AI-native systems with agentic workflows while determining where human review is needed
- Build the payments risk function and collaborate across teams
Requirements
- 6+ years in payments risk
- Leadership or highly cross-functional experience ideally
- Experience with embedded payments at a software platform that carries liability
- Expertise in acquiring, underwriting, chargebacks, and transaction monitoring
- Familiarity with Stripe, especially Stripe Connect, or a comparable platform
- Ability to write and implement effective policies
- Ability to explain difficult decisions compassionately to clinic owners
- Ability to build reporting independently
- SQL, Stripe Sigma, or similar experience is a plus
- Comfortable being the sole person in the function initially
- Must currently live and work in Canada
- Must be eligible to work in Canada without employer sponsorship
- No relocation, visa sponsorship, or third-party/employer-of-record employment support
Benefits
- Annual salary range of $156,000 to $253,500 USD
- Regular career development conversations with manager
- Compensation growth with experience and meaningful contribution
- Comprehensive benefits package
- Remote-first work arrangement
- AI-forward interview process with transcription tools
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