About the role

Key Account Manager managing high-value accounts for Jobber, a small-business home-services software company. Driving retention, payment volume, upsells, and customer lifetime value.

Responsibilities

Manage a portfolio of approximately 300 high-value accounts
Retain customers and prevent churn
Grow Gross Payment Volume through Jobber Payments
Upsell plan upgrades and add-ons
Build deep, consultative relationships with key clients
Conduct regular business reviews and strategic planning sessions
Provide insights and recommendations to optimize customers' use of Jobber products and payment services
Guide customers toward action through live problem-solving calls
Identify and drive upsell and cross-sell opportunities
Increase customer lifetime value
Collaborate with product, risk, and support departments
Provide customer-driven feedback to the product team
Develop best practices and processes for Key Account Management
Mentor and coach team members
Report to the Manager, Key Account Management

Demonstrated success in account management, customer success, or sales in a B2B software environment
Fintech experience preferred
Proven track record of exceeding 100% of revenue targets for the last 6+ months
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the Challenger Sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry is nice to have
Must be legally entitled to work in Canada
Must successfully complete a background check
Must be based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo
Must attend the office at least 1 day per week according to the department schedule