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SAP SCM MM Consultant
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Hiring: SAP SCM MM Consultant - Remote, Canada. Requires strong SAP SCM/MM experience.
About the role
- AMS Service Delivery Manager acting as primary contact for Syntax’s SAP clients. Ensures operational excellence, manages client relationships, and oversees team performance and deliverables.
Responsibilities
- The AMS Service Delivery Manager (SDM) serves as the primary point of contact for a portfolio of Syntax’s AMS SAP clients, ensuring excellence in RUN operations and the successful delivery of GROW initiatives.
- This role is pivotal in maintaining service quality, reducing Total Cost of Ownership (TCO), managing client priorities, and ensuring effective governance and communication.
- The SDM collaborates closely with the Manager of Value Delivery & Innovation (VDI) to deliver on client expectations and maintain operational stability and efficiency aligned with contractual commitments.
- Governance: Guide and partner with client counterparts to fulfill their roles and responsibilities.
- Reinforce original objectives and expected business benefits during scope or budget reviews.
- Coordinate with SAP to resolve OSS incidents effectively.
- Prepare and lead weekly and monthly meetings; participate in quarterly governance, including budget reviews.
- Escalate risks to the Regional Lead regarding client relationships, budget, or unplanned activities. Support the client renewal process.
- Operation (RUN): Triage incoming tickets, assigning the right consultants and ensuring efficient handling.
- Utilize best practice tools consistently and manage risks throughout all RUN delivery phases.
- Respond promptly to urgent issues (P1/P2) to restore service within established SLOs.
- Plan and coordinate S/4HANA Cloud release activities in line with SAP’s release schedule.
- Evolution (GROW): Manage consultants to ensure timely completion of Change Request requirements and functional specifications.
- Oversee the lifecycle of small to medium Change Requests, ensuring delivery for User Acceptance Testing (UAT) by committed dates.
- Collaborate with the VDI Manager to execute large Change Requests and align with the client roadmap.
- Prioritization: Manage multiple responsibilities and prioritize tasks based on urgency.
- Guide client counterparts on ticket prioritization and escalation procedures.
- Escalate issues to relevant stakeholders as needed. Take responsibility for the work plan of each mandate, ensuring timely completion of assigned tasks.
- Staffing: Adapt work for consultants to meet evolving needs. Participate in staffing decisions, recommending appropriate expertise and levels required.
- Evaluate staffing performance to minimize leakages. Finance: Monitor the client’s overall financial performance, raising concerns to leadership if projects appear at risk.
- Track and control the client budget for RUN and GROW activities on a monthly basis. Ensure timely approval of timesheets and expense reports.
- Validate and approve client invoices for accuracy during the monthly billing cycle. Track contract validity and contribute to contract renewal efforts.
- Performance: Review Net Promoter Scores, Client Feedback, and Client Satisfaction scores. Strive for personal productivity and utilization targets as defined by the organization. Ensure client budgets and margins are maintained on time and on budget. Execute all recurring deliverables with high-quality services punctually.
Requirements
- Bachelor’s degree required; degree in IT preferred.
- Minimum of 7 years of experience in relevant ERP projects, evolution, and support.
- At least 3 years of team management experience.
- General understanding of core SAP modules (FI, CO, MM, PP, SD) and their business process integrations.
- Strong client relationship management skills with the ability to navigate difficult conversations.
- Preferred Qualifications: Experience with ServiceNow and/or SAP Solution Manager or other ITSM tools.
- Best practices experience or certification in ISO, ITIL, COBIT, Six Sigma, or Lean IT.
Benefits
- Competitive, above-average compensation
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
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