Jolera is a Global Systems Integrator (GSI) dedicated to transforming IT operations into secure, efficient environments.
With a diverse team of over 500 professionals across 24 countries, we combine global reach with localized expertise.
Whether you're partnering with us or joining our team, Jolera offers a dynamic environment where innovation, collaboration, and growth are key.

Jolera

Browse and apply for open jobs at Jolera.

general

Jolera is a global systems integrator and managed services provider delivering managed IT, cloud, cybersecurity, application management, infrastructure management, end-user support and IT consulting. Founded in Toronto and operating in 24 countries, Jolera provides 24/7/365 global service desks and network operations, AI and data solutions, and partners as an MSP/ISP/VAR to serve industries such as construction, manufacturing, telco, energy, financial services and media. The company emphasizes secure, scalable, always-on IT operations, process intelligence, and strategic channel partnerships.

Jolera is a Global Systems Integrator (GSI) dedicated to transforming IT operations into secure, efficient environments.

With a diverse team of over 500 professionals across 24 countries, we combine global reach with localized expertise.

Whether you're partnering with us or joining our team, Jolera offers a dynamic environment where innovation, collaboration, and growth are key.

• Provide split support to the Service Delivery Team (80%) and Field Services Team (20%)
• Provide remote service assistance using web-based remote support tools
• Interact with clients and users at various locations across the city
• Travel to client locations as required, up to 30–40%
• Receive and respond to service requests by telephone and email according to client SLAs
• Administer desktops, laptops, and peripherals at specific locations
• Process service tickets and assign them to appropriate onsite technicians or customer-specific service resources
• Conduct onsite problem determination and analysis
• Maintain ownership of service tickets throughout support incidents
• Escalate high-profile issues to the Service Desk Manager
• Monitor customer systems and services and respond to device-down scenarios
• Support customers and projects onsite when remote resolution is not possible, including routine maintenance
• Develop knowledge of multiple systems and processes to troubleshoot problems
• Perform server updates and reboots during customer-designated service windows
• Respond to onsite outage scenarios as assigned by the Service Desk Manager or Field Services Manager
• Monitor, record, and troubleshoot customer backup status
• Work rotating shifts scheduled by the Service Desk Manager
• Follow assigned processes and quality standards

Field Services Specialist

Field Services Specialist supporting Jolera’s managed IT services clients through remote assistance and onsite troubleshooting. Maintaining customer systems, service tickets, servers, and backups across Ottawa.

engineer

• Plan, document, and execute Google Workspace to Microsoft 365, Exchange on-premises to Exchange Online, M365 tenant-to-tenant, and SharePoint on-premises to SharePoint Online migration projects
• Lead client workshops and technical discovery sessions
• Conduct technical assessments and present findings to stakeholders
• Create technical design documents, migration runbooks, risk mitigation plans, user communication templates, and knowledge transfer documentation
• Develop and implement migration strategies with minimal operational impact
• Maintain regular client communication throughout the project lifecycle
• Conduct status meetings and progress reviews
• Manage environment coexistence during migrations
• Configure and optimize Microsoft 365 environments
• Implement security and governance best practices
• Provide post-migration support and knowledge transfer

M365 Migration Engineer

M365 Migration Engineer leading Google Workspace, Exchange, SharePoint, and tenant-to-tenant migrations for Jolera’s MSP and IT solution provider clients. Creating migration documentation and supporting secure Microsoft 365 environments.

Jolera is a Global Systems Integrator (GSI) dedicated to transforming IT operations into secure, efficient environments. With a diverse team of over 500 professionals across 24 countries, we combine global reach with localized expertise. Whether you're partnering with us or joining our team, Jolera offers a dynamic environment where innovation, collaboration, and growth are key.

Jolera

About the company

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2 jobs found

Field Services Specialist

Jolera

M365 Migration Engineer

Jolera