Karpel Solutions is a business & government solutions provider that focuses on its clients’ strategic goals through the application of current and cost effective technology.
Founded in 1985, Karpel provides business solutions that mobilizes technology to meet specific business needs.
We oversee process efficiencies and strategic initiatives through the engineering of: 
Business Application Solutions 
Enterprise Project Solutions 
Network Administration 
Managed Services
Karpel has worked with over 100 companies in the Greater Saint Louis Metro Area, ranging in size from $10M to over $10B.
We are located in South Saint Louis County.

Karpel Solutions

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account-manager

Karpel Solutions is a business and government solutions provider that focuses on its clients’ strategic goals through the application of current and cost-effective technology. Founded in 1985, Karpel provides custom software development, managed services, network infrastructure, web development, business continuity planning, backup, and hosting to meet specific business needs. The company oversees process efficiencies and strategic initiatives across various sectors, and has served over 100 companies in the Greater Saint Louis Metro Area, ranging in size from $10 million to over $10 billion.

Karpel Solutions is a business & government solutions provider that focuses on its clients’ strategic goals through the application of current and cost effective technology. 

Founded in 1985, Karpel provides business solutions that mobilizes technology to meet specific business needs. We oversee process efficiencies and strategic initiatives through the engineering of: 

Business Application Solutions 
Enterprise Project Solutions 
Network Administration 
Managed Services

Karpel has worked with over 100 companies in the Greater Saint Louis Metro Area, ranging in size from $10M to over $10B. We are located in South Saint Louis County.

• Serve as the primary point of contact for an assigned book of existing clients across prosecutor, public defender, court, and city attorney offices.
• Build and maintain relationships with day-to-day users and office leadership to understand how each client is using the system.
• Monitor account health and proactively address concerns before they threaten renewal or satisfaction.
• Cultivate a pipeline of clients willing to serve as references, case studies, or site visits for prospective customers.
• Track account status, renewal dates, and open issues in Salesforce.
• Identify opportunities within existing accounts for additional modules, seats, or features, including KAi.
• Flag qualified upsell opportunities to the Account Executive team and support the handoff with account context and relationship continuity.
• Position new product capabilities to existing clients in the context of how they already use Karpel's software.
• Partner with sales and marketing on planning and execution of the Karpel Annual User Group (KAUG) conference.
• Encourage client attendance and participation, and help recruit clients for speaking slots, panels, or testimonials.
• Gather client feedback and product requests surfaced at KAUG to relay to sales and product teams.
• Lead ongoing training sessions for existing clients, including onboarding refreshers, new feature rollouts, and best-practice workflows.
• Develop and maintain training materials, including guides for new features such as KAi.
• Coordinate with implementation and support teams to close knowledge gaps identified through support tickets or client feedback.

Account Manager

Account Manager at Karpel Solutions managing client relationships post-launch. Focused on upselling opportunities and securing client references for case management software.

Karpel Solutions is a business & government solutions provider that focuses on its clients’ strategic goals through the application of current and cost effective technology. Founded in 1985, Karpel provides business solutions that mobilizes technology to meet specific business needs. We oversee process efficiencies and strategic initiatives through the engineering of:  Business Application Solutions  Enterprise Project Solutions  Network Administration  Managed Services Karpel has worked with over 100 companies in the Greater Saint Louis Metro Area, ranging in size from $10M to over $10B. We are located in South Saint Louis County.

Karpel Solutions

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Account Manager

Karpel Solutions