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Technical Support Specialist – IDMC Platform
LinkedIn Recruiter Post
Hiring a Technical Support Specialist for Informatica IDMC & Data Governance in Toronto. Full - time, onsite, 6 - 8 years experience.
About the role
- IT Manager leading the IT Operations team at Kepler Communications, enabling real-time space connectivity with advanced technology.
Responsibilities
- Lead, mentor, and grow a cross-functional IT team that may include Network Administrators, Systems Administrators, DevOps Specialists, and IT Specialists, fostering a culture of accountability, documentation, and continuous learning that exemplifies Kepler's Values
- Provide ongoing coaching, technical guidance, and career development through regular 1:1s and structured performance reviews
- Work alongside the team as a technical contributor, leading through hands-on involvement rather than delegation alone, while growing the team's independence rather than becoming a bottleneck
- Serve as senior technical escalation point for complex incidents across networks, servers, cloud platforms, identity systems, DevOps tooling, and business-critical applications
- Own IT operations end to end: service delivery, prioritization, support quality, incident response, root-cause analysis, and after-hours escalation coverage
- Own the reliability, scalability, and lifecycle management of Kepler's infrastructure, including network operations, Linux and Windows systems, identity and access management, virtualization, AWS, monitoring, backups, and disaster recovery
- Drive DevOps practices and automation, including CI/CD, infrastructure as code, configuration management, containerization, and controls around production access, deployments, and secrets
- Lead IT security practices and technical controls, including privileged access, endpoint protection, network security, vulnerability remediation, patching, and system hardening; partner with Security and Legal on customer, contractual, and compliance requirements
- Develop and maintain the IT operations roadmap, balancing immediate operational needs against longer-term investment in reliability, security, and operational maturity
- Contribute to annual planning, budgeting, vendor management, and technology lifecycle planning, and guide make/buy decisions
- Ensure accurate technical documentation and provide regular reporting to senior leadership on service performance, infrastructure health, security posture, operational risks, and resource needs
- Support hiring plans, lead interviews, onboard new team members, and act as primary liaison between IT Operations and Engineering, Security, People and Culture, Finance, and Facilities
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience
- 7+ years of progressive IT experience, with 3+ years of which were leading or managing multidisciplinary technical teams
- Demonstrated success in a player-coach role combining people management with meaningful hands-on technical responsibility
- Track record of picking up unfamiliar technologies quickly and self-directing your own learning, with specific examples of systems you learned on the job well enough to lead work on
- Strong practical experience with network administration, Linux and Windows systems, identity and access management, virtualization, and infrastructure operations
- Ability to independently troubleshoot complex issues across infrastructure, networking, cloud services, identity platforms, and operational tooling
- Experience with cloud platforms, preferably AWS
- Working knowledge of modern DevOps practices, including CI/CD, infrastructure as code, configuration management, containers, and scripting
- Familiarity with network security technologies, endpoint management, monitoring platforms, backup systems, and disaster recovery practices
- Proven ability to manage incidents, projects, operational risk, and shifting priorities, and to drive execution through ambiguity
- Track record of building healthy team culture and driving performance through clear expectations and feedback
- Strong communication skills and the ability to explain technical concepts, risks, and trade-offs to senior leaders and non-technical stakeholders.
Benefits
- Competitive compensation with a robust equity plan to share in our success.
- Comprehensive coverage for health, dental, and vision insurance—including dependents.
- Unlimited vacation, supportive parental leave policy, and company-wide holiday shutdown.
- Semi-annual company-wide parties and frequent in-office team events.
- Relocation packages available for approved roles.
- $1,500 annual professional development fund to support your growth.
- Fully stocked Toronto office kitchen with snacks, drinks, games and top-notch kitchen appliances.
- Town Halls, Celebration Calls, and Company-wide events to stay connected and engaged.
- We’re a certified Great Place to Work®, five years in a row!
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